IT Support Apprentice (Cube Technology IT Services Ltd)
CUBE TECHNOLOGY IT SERVICES LTD
Buckinghamshire, HP20 1UR
Closes in 20 days (Friday 16 August at 11:59pm)
Posted on 12 April 2024
Contents
Summary
We are looking for an additional member of our growing helpdesk team. We are an IT Support business looking after SME’s. Your role in the business will be to assist working on server & desktop issues reported by our clients, this will include making telephone calls, sending emails and troubleshooting general end user problems.
- Annual wage
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£20,500 a year
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Information communications technician (level 3)
- Hours
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Monday to Friday.
Shifts to be confirmed.
This role will be predominantly office based, remotely talking and supporting end users’ computers.
37 hours a week
- Possible start date
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Monday 26 August
- Duration
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1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation.
Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician Level 3 Apprenticeship:
- Microsoft Certified Azure Fundamentals (AZ-900)
- CompTIA IT Fundamentals+
- Certiport IT Specialist Networking
- Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician:
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Where you’ll work
Porters Lodge, County Offices
Walton Street
Aylesbury
Buckinghamshire
HP20 1UR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
FIREBRAND TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Requirements
Essential qualifications
GCSE or equivalent in:
- 5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Creative
- Understanding of PC Hardware
- Windows operating systems
- Troubleshooting skills
- Good time keeping
- Good telephone skills
- Persistent approach to work
Other requirements
Experience in managing Office365 infrastructure and knowledge of Azure AD will be ideal. Eligible to work in the UK.
About this company
Cube Technology are a boutique IT solutions provider in the London and home counties area, providing both on premises and cloud solutions to our customers, holding Gold partner status with Microsoft.
After this apprenticeship
- The role offers a permanent role upon completion of the apprenticeship depending on performance
Ask a question
The contact for this apprenticeship is:
FIREBRAND TRAINING LIMITED
Abbey Lacey
Abbey.Lacey@estio.co.uk
0113 3500 333
The reference code for this apprenticeship is VAC1000243965.
Apply now
Closes in 20 days (Friday 16 August at 11:59pm)
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