IT Support Apprentice (Cube Technology IT Services Ltd) CUBE TECHNOLOGY IT SERVICES LTD

We are looking for an additional member of our growing helpdesk team. We are an IT Support business looking after SME’s. Your role in the business will be to assist working on server & desktop issues reported by our clients, this will include making telephone calls, sending emails and troubleshooting general end user problems.

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Closing date: 20 May 2024

Apprenticeship summary

  • Annual wage

    £20,500.00

    Salary: £20500 - £22500 DOE

  • Working week

    Monday to Friday. Shifts to be confirmed. This role will be predominantly office based, remotely talking and supporting end users’ computers.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    27 May 2024

  • Date posted

    12 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000243965

  • Positions

    1 available

What you will do in your working day

This is an excellent opportunity for someone to join a small friendly company to further their career in IT and gain a better understanding of supporting IT in businesses.

Duties will include:

  • This role will be predominantly office based, remotely talking and supporting end users’ computers. It is essential for successful candidates to have a good telephone manor and to enjoy working with computers
  • From time to time, there may be a requirement to assist with installations and cabling and visits to client sites
  • This role in the business will be to assist working on server & desktop issues reported by our clients
  • You will be making telephone calls, sending emails and troubleshooting general end user problems
  • The role will be quite varied, working with clients from multiple business sectors, with various operating systems and ages of computers

The training you will be getting

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation.

Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician Level 3 Apprenticeship:

  • Microsoft Certified Azure Fundamentals (AZ-900)
  • CompTIA IT Fundamentals+
  • Certiport IT Specialist Networking
  • Microsoft Certified Azure Administrator Associate (AZ-104)

Key areas covered are: 

Support Technician:

  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades

What to expect at the end of your apprenticeship

  • The role offers a permanent role upon completion of the apprenticeship depending on performance

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Creative, Understanding of PC Hardware, Windows operating systems, Troubleshooting skills, Good time keeping, Good telephone skills, Persistent approach to work

Qualifications

GCSE or equivalent 5 GCSE's including English and Maths (Grade (A*-C/9-4 or equivalent)) Essential

Things to consider

Experience in managing Office365 infrastructure and knowledge of Azure AD will be ideal. Eligible to work in the UK.

About the employer

Cube Technology are a boutique IT solutions provider in the London and home counties area, providing both on premises and cloud solutions to our customers, holding Gold partner status with Microsoft.

Employer

CUBE TECHNOLOGY IT SERVICES LTD

Address

Porters Lodge, County Offices

Walton Street

Aylesbury

HP20 1UR

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Training

Training provider

FIREBRAND TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Abbey Lacey

Abbey.Lacey@estio.co.uk

0113 3500 333

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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