Apprentice Business Administration L3 NCS Trust

Key Responsibilities: ● Review, analyse and compile a series of weekly and monthly reports for all service lines identifying performance trends across the network for ‘Heads of’ and Senior Management. ● Acting as the centralised point of contact for all teams (within the Trust and the network) wanting to obtain and use formal customer feedback.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £24,075.00

  • Working week

    Monday to Friday, shifts to be confirmed - working from home.

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    03 Jul 2024

  • Date posted

    12 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000243919

  • Positions

    1 available

What you will do in your working day

The Business admin position (Data and quality Lead) will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides the highest levels of quality and service to our customers. The role is responsible for identifying and taking the lead on analysing data and quality checking programmes while completing administration works, which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust and provide a clear understanding of the information and consistency in interpretation.

Key Responsibilities:

  • Review, analyse and compile a series of weekly and monthly reports for all service lines identifying performance trends across the network for ‘Heads of’ and Senior Management.
  • Acting as the centralised point of contact for all teams (within the Trust and the network) wanting to obtain and use formal customer feedback.

The training you will be getting

The candidate will complete a Business Administration L3, including Functional Skills in English and maths if required. They will get full training from the employer - delivery method and location to be confirmed. They will also be mentored and supported by SCL Professional.

What to expect at the end of your apprenticeship

The apprentice can progress to a team leader role once they have completed the Business administration L3.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Presentation skills, Attention to detail, Organisation skills, Number skills

Qualifications

GCSE or equivalent Maths (Grade 4/5) Desired
GCSE or equivalent English (Grade 4/5) Desired

Things to consider

This role is remote.

About the employer

The National Citizen Service Trust is a not-for-profit organisation , NCS is constantly working to make sure they deliver the most impactful experiences they can to as many young people as possible.

Employer

NCS Trust

Address

NCS

NE11 0JQ

You must have JavaScript enabled to view a map of the location


Training

Training provider

SCL EDUCATION & TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2024