IT Helpdesk Apprentice IMI Truflo Marine

The IT Apprentice will support the IT team in maintaining hardware, troubleshooting software issues, and ensuring network reliability.  Responsibilities include assisting with system upgrades, providing end-user support, and collaborating on IT projects to enhance overall efficiency.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    All details will be confirmed upon interview.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    27 May 2024

  • Date posted

    12 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This role offers valuable hands-on experience and the opportunity to develop technical skills in a dynamic manufacturing environment. 

Key Responsibilities: 

  • End user support, which involves helping to identify, troubleshoot and resolve issues on all systems 
  • Monitor & update company helpdesk system, updating tickets and escalating priority tickets where required 
  • Set up, configuration & Installation of PC’s and related IT equipment & Mobile phones 
  • Secure decommissioning of IT equipment 
  • Server and user administration. Active directory, SQL Server and O365 Mail 
  • Implement and maintain File and User security, permissions and Antivirus tools in line with IMI/CCI Security policy and Cyber Essentials - Plus best practice  
  • Monitor & Update Systems Helpdesk, provide and document solutions 
  • Create system specifications and end user documentation 

The training you will be getting

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 


  • 25 days annual leave + 8 bank holidays
  • Up to 8% matched pension contribution
  • Health Cash plan
  • 5x basic salary life assurance
  • Cycle-to-work scheme
  • Taste card
  • Buy additional holiday (up to 5 days)
  • Discounted fitness memberships
  • Electric vehicle benefit

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Non judgemental


GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

IMI Truflo Marine has been a specialist in the design and manufacture of high integrity valves, actuators and pressure reducing stations for critical nuclear and naval marine applications for over 50 years. Our products have an outstanding reputation for integrity and reliability in extreme applications, and we provide support through the life of a facility, from concept to decommissioning and disposal.


IMI Truflo Marine


Westwood Road

B6 7JF

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 May 2024