A fantastic opportunity to work for a company who forms the backbone of communications for public services and commercial sectors, with a depth of expertise, as part of your role you will be, creating user accounts and performing access control, support the roll out of upgrades, new systems, and applications, an exciting and varied role.

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Closing date: 11 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    16–18-year-olds = £13,312 per annum approximately. 18–20-year-olds = £16,000 per annum approximately.

  • Working week

    9am – 5pm, with a 1-hour unpaid lunch. Office-based Monday to Thursday, work from home on a Friday.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    25 Jun 2024

  • Date posted

    19 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000243626

  • Positions

    1 available

What you will do in your working day

Our client forms the backbone of communications for public services and commercial sectors, with a depth of expertise, a comprehensive portfolio of products (filters, combiners and antennas) and a trusted legacy of performance and reliability. Their mission is “we exist to create innovative and reliable solutions, together with our customers. We are proud of what we do, how we do it and the values we bring.”

They are looking for an IT Support Technician Apprentice to work at their facility in Wellingborough. As part of the team, you will be part of an International Company, working with the local UK team, but liaising with colleagues from Denmark, France, Germany, Macedonia, Mexico, India and the US, ensuring IT controls and integrity in line with global policy.

Key responsibilities include:

  • Assist with providing IT support by resolving user queries and faults in a ticketing system and managing expectations and in line with service level agreements
  • Diagnose ICT problems/faults using the required troubleshooting methodology and tools
  • Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
  • Creating user accounts and performing access control
  • Administer security access requirements and permissions for employees
  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, scanners, projectors, and cameras
  • Performing diagnostic tests and debugging procedures to optimise computer systems
  • Assist with monitoring and maintaining networks and servers
  • Apply appropriate testing methodologies to hardware or software
  • Work closely with the IT Manager internally to help develop systems, processes, and tools to assess and increase compliance within the organisation
  • Support the roll out of upgrades, new systems, and applications
  • Apply the appropriate security policies to ICT tasks in line with organisational requirements, including employee training
  • Assisting IT Manager in ensuring policies are in line with local regulations and corporate requirement, support in hosting visits and audits, completing reporting requirements to ensure legal compliance

Personal Specification:

  • Able to commute to Park Farm South, Wellingborough – car driver beneficial
  • Keen interest in IT
  • Self-motivated and driven with the ability over time to work independently, with integrity, identifying own priorities and following instructions
  • The ability to work well as part of a team and communicate with employees of all levels, across different functions and cross borders

The training you will be getting

  • Level 3 Information Communication Technician Apprenticeship Standard
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week.

What to expect at the end of your apprenticeship

  • Possible full time permanent position upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

A prestigious company who forms the backbone of communications for public services and commercial sectors, with a depth of expertise, a comprehensive portfolio of products (filters, combiners and antennas) and a trusted legacy of performance and reliability. Their mission is “we exist to create innovative and reliable solutions, together with our customers. We are proud of what we do, how we do it and the values we bring.” They are looking for an IT Support Technician Apprentice to work at their facility in Wellingborough. As part of the team, you will be part of an International Company, working with the local UK team, but liaising with colleagues from Denmark, France, Germany, Macedonia, Mexico, India and the US, ensuring IT controls and integrity in line with global policy.

Employer

JAYBEAM LIMITED

Address

Rutherford Drive Park Farm South

Wellingborough

NN8 6AX

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Training

Training provider

STARTING OFF LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Sophie Charalambous

sophie.charalambous@startingoff.co.uk

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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