Customer Service Apprentice BSH HOME APPLIANCES LIMITED

A fantastic opportunity to work for a prestigious company utilising your Customer service skills, as part of your role you will be, handling customer enquiries via incoming and outgoing telephone calls and booking service visits, selling of repair plans, extended warranties and accessories where appropriate, an exciting and varied role.

Sign in to apply

Closing date: 21 Jun 2024

Apprenticeship summary

  • Annual wage

    £15,000.00

    £15,000 – 18,000 per annum (increasing to £23K after successful completion of the apprenticeship programme and if offered a permanent position).

  • Working week

    9.00am – 5.00pm ( 30 minutes for lunch and x2 10 minutes Breaks )

    Total hours per week: 37.05

  • Expected duration

    15 Months

  • Possible start date

    05 Jul 2024

  • Date posted

    11 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000243295

  • Positions

    4 available

What you will do in your working day

Our client strives to improve quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands such as Bosch, Siemens, Gaggenau and Neff and they offer consumers digital services and sustainable solutions to improve their daily lives.

 

Key responsibilities:

·       Handling customer enquiries via incoming and outgoing telephone calls and booking service visits.

·       Ownership of customer enquiries and follow through to completion.

·       Promoting products and services with the aim of generating income for the business and improving customer loyalty.

·       Selling of repair plans, extended warranties and accessories where appropriate.

·       Meeting agreed targets set

Person specification:

The apprentice will be required to work with a high level of customer service and be flexible in their approach to their role. The company place great importance on meeting targets set by working as part of a team, comprising of regular attendance, punctuality and professionalism. This will be underpinned by on-the-job training for products and policies and full support for an Apprenticeship in Customer Service and Functional Skills (if needed) 

The training you will be getting

  • Customer service level 2
  • Onefile
  • VLE
  • 4 hours of dedicated training time every week

What to expect at the end of your apprenticeship

Possible full time permanent position upon completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

A Company that strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands* , such as Bosch, Siemens, Gaggenau and Neff,, they offer consumers digital services and sustainable solutions to improve their daily lives. They are now looking for an apprentice to join their friendly team in Corby, Northants.

Employer

BSH HOME APPLIANCES LIMITED

Address

Geddington Road

Corby

NN18 8ET

You must have JavaScript enabled to view a map of the location


Training

Training provider

STARTING OFF LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

charlotte Berridge

charlotte.berridge@startingoff.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.