Apprentice Purchasing and Customer Service Administrator Level 2 JOHN VEITCH LIMITED

We are a well-established import and distribution company looking to expand our purchasing team. You will be assisting the purchasing department in the organisation of the supply chain process, for all materials, goods and services required by the company to meet customer requirements.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £12,480.00 to £22,308.00

    Wage rate: £6.40 or above - starting rate is negotiable and subject to experience; there may be an increase on-going subject to satisfactory performance in your employment and college work.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    8.30am - 5.00pm, Monday to Thursday, and 8.30 - 4.00pm on Friday. Good transport links by bus and train.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    04 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Key Responsibilities:

  • To assist in the purchasing of all materials, goods and services to ensure in line with the relevant documentation and to meet customer order requirements
  • To assist in placing and managing purchase Orders according to the purchase requisition or customer contract
    To liaise with the marketing department & the supplier to ensure label artwork is supplied on time
  • To assist in determining Customer requirements before shipping of the product
  • To assist in ensuring product deadlines and timescales are met, approvals are sought before shipment is released and co-ordinate with suppliers / partners ensuring that the stock meets the quality required
  • To assist in arranging for samples to be produced
  • To assist in the organisation, follow-up and monitoring of the logistics of all Purchase Orders until goods are delivered as per order requirements
  • To assist in the production of all relevant documentation i.e. invoices, certificates, etc. ensuring full traceability of the products and adhering to set standards
  • To update systems, ensuring all processes are documented and all necessary documentation provided to accompany the stock
  • To support relations with current suppliers to the highest levels and liaise with suppliers to resolve any outstanding queries and issues


 To assist in the coordination of shipping functions related to orders

Sales Support

  • To assist in providing information / Quotations in a timely manner
  • To assist in providing support to all sales functions
  • To ensure that any time delays are communicated at the earliest opportunity

General Administrative support to the Supply Chain Team Leader:

  • To organise, plan and prioritise work - developing specific goals and plans to prioritise and meet deadlines
  • To support customer services for product re-calls, product traceability and disaster planning
  • To assist with administrative tasks
  • To support the preparation of presentations, reporting and analysis

Skills and qualities: 

  • Take pride in their work and have a can-do attitude
  • Be organised, assertive and have a good eye for detail
  • Be able to manage multiple workloads and work to timely demands
  • Have strong prioritising skills
  • Be able to think on their feet and have an innovative approach to their work
  • Must be a team player, and work as an active team member to complete team goals, but also be able to work on own initiative
  • Be a good problem solver and be able to think outside the box to find the best solutions
  • Ability to work quickly under pressure to hit deadlines
  • Have the desire to learn and progress within the industry
  • Have good verbal and written communication skills to liaise effectively with suppliers and colleagues
  • Self-motivated and driven with a positive and hardworking attitude
  • Attention to detail
  • Excellent communication skills - maintain a professional manner when communicating to both internal and external customers
  • Excellent time management and organisational skills
  • Encourages high standards in others and share learnings – working as a team to achieve team/business goals

The training you will be getting

  • Level 2 Customer Service Practitioner qualification
  • You will attend college on day release (1 day per week) at our Waterfront site in Huddersfield.

Overview of Level 2 Customer Service Practitioner apprenticeship standard:

  • The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:


  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge


  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge


  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • “Right first time”

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

What to expect at the end of your apprenticeship

  • There is a strong possibility that you will gain a position (subject to availability), following successful employment as well as achievement of the full apprenticeship programme.
  • There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Excellent time keeping


GCSE or equivalent Maths and English (Grade 4/C or above or equivilent) Essential
BTEC or equivalent ICT - Knowledge of Outlook, Excel and Word (Grade Pass, Merit or Distinction) Desired

Things to consider

To be successful in this role, you should have a strong attention to detail, excellent organizational skills, and a willingness to learn. You should also be able to communicate effectively with colleagues and customers alike, and be comfortable working in a fast-paced and dynamic environment. Check time it will take to travel as the company is in a rural location. Following your initial application you should respond to an email you receive and make contact with Nichola Barnes - 07788 390025

About the employer

JVL is an importer and distributor of homeware products. We specialise in importing and distributing doormats, basketware, laundry and other homeware products. We work with national retailers, online platforms, wholesale and independent retailers.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Nichola Barnes

01484 437054

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

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