Apprentice Community Warden SUDBURY TOWN COUNCIL

Support the community in Sudbury and contracted councils through the delivery of efficient and effective services such as; • Maintain and improve the public spaces. • To be a help to the public and an ambassador for Sudbury Town Hall. • Carry out all tasks as required/set by the Sudbury Town Clerk and Community Warden Manager.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


    £12,314 a year (tbc) We will pay the UK government apprentice rate which is due to go up to £6.40 per hour from 1st April 2024. Further changes will follow the rates set by the UK government each year.

  • Working week

    Normal working week is 37 hours, worked over 5 days between Monday to Saturday, with 30 minutes for lunch which is not part of your working hours. You are expected to take time off in lieu to maintain your average week at 37 hours. Shifts tbc.

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    09 Apr 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • This is a physically demanding role which is primarily manual labour to maintain and improve the public realm in Sudbury and contracted parishes. This will require the proficient operation of hand-held power tools and the use of manual tools throughout the full working day. These include, but are not limited to, strimmers, hedge cutters, chain saws, shovels, pick-axes, etc. Training will be provided in line with health and safety guidance
  • Putting up and taking down decorations, tents, marques, stalls, fences or other equipment as required in Sudbury and contracted councils. This will require working at heights
  • Maintaining the power tools and manual equipment provided for the job in a usable condition and arranging for their repair, or where necessary their eventual replacement, as authorised by the Community Warden Manager or the Town Clerk
  • Locking and unlocking facilities operated or owned by Sudbury Town Council or contracted councils. Identifying potential public security issues within Sudbury and contracted councils
  • Clearing up litter and various waste materials (including dog fouling), as well as emptying bins, within Sudbury and contracted councils
  • Portraying a positive image of Sudbury Town Council and its partners. This requires all staff to be clean and smartly dressed in the uniforms and protective equipment supplied by Sudbury Town Council. All Community Wardens are required to display a positive, friendly and helpful attitude when engaging with the public. This includes not taking breaks in view of the public whilst wearing council uniform
  • Working with local community groups, e.g. schools and businesses, to develop initiatives to address litter and other environmental problems. Including, but not limited to, Schools’ Competition, Annual Keep Britain Tidy Campaign, Crucial Crew, Community Litter Picks, etc.
  • Assisting members of the local community in Sudbury and contracted parishes with general tasks that may be beyond their capability due to age, disability or other issues
  • Driving the Sudbury Town Council Community Warden vehicles is a requirement for adult Community Wardens.  Apprentices are expected to undertake driving training at their own expense and in their own time and should aim to pass their ‘B’ driving test. The ability to tow a trailer is also highly desirable
  • To attend relevant training courses as may be required by the council
  • To ensure that all required certifications relevant to the job role are obtained and kept updated. This includes but is not limited to Roads and Street works qualification, Stand Pipe qualification, all Safeguarding, etc.
  • To work as safely as possible having regard to other members of staff and the public in accordance with all risk assessments and the Health and Safety at Work Act 1974
  • To fulfil all duties required by the contracted councils in their service level agreements
  • Helping with seasonal events including operating stalls, dressing up (e.g. as Father Christmas or another traditional figure associated with the event) and helping to promote the spirit of the event

The training you will be getting

  • Customer Service Practitioner Level 2 qualification
  • Functional Skills Level 2 to be taken if not achieved
  • Training and training location to be confirmed

What to expect at the end of your apprenticeship

If successful completion of level 2 apprenticeship there would be a chance to advance onto a level 3 apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Patience, Enthusiastic, Desire to serve the public


GCSE or equivalent English (Grade Level 2/C/4) Essential
GCSE or equivalent Maths (Grade Level 2/C/4) Essential

Things to consider

a) This job requires an enhanced level DBS Check. b) This job will participate in planning for emergencies in terms of response to, or maintaining business continuity during, an emergency. It is expected that when requested to do so the jobholder will temporarily, but immediately, cease their normal role to support the emergency planning or response activity. c) This is not a comprehensive definition of the post. Postholders are expected to undertake any work that comes within the remit of the post’s main objective. This job description will be kept under review and may be changed at any time subject to consultation with the postholder.

About the employer

Sudbury Town Council work in partnership with County and District councils.







CO10 1TL

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


The Apprenticeship Team

01284 788005

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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