Service Engineer Apprentice MACHINE MART LIMITED

Work alongside our senior engineers to understand how to test, diagnose and repair items from our vast product range

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Closing date: 31 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    • The hours of work are 46.5 per week. 8.00am - 18:00pm Mon-Thurs and 8:00 – 17:00 Friday.

    Total hours per week: 46.5

    (the hours are based on the candidate being over 18)

  • Expected duration

    36 Months

  • Possible start date

    01 Sep 2024

  • Date posted

    09 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

• Day to Day will be working on the full range of Machine Mart products including Pneumatics, Hydraulics, Air, Petrol, Diesel and Electrical powered products.
• Full in house on the job training will be given along with day release and work based NVQ’s.
• Ensure that a consistently high level of service is offered to our customers.
• Have responsibility for effective operation within the service centre including H & S, security and housekeeping.
• Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork.
• Ensure that all company stock and spare parts are accounted for, and properly recorded when used. Ensure any items that may be needed at short notice are reordered without delay.
• Provide support to staff & customers with accuracy, efficiency & courtesy.
• Promote good Customer Service practices on the phone and at counter.  Always represent the company in a clean and smart uniform and a courteous manner.
• Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff.
• Any other reasonable duties as required shared responsibilities.
• Personal training and development in conjunction with Service Manager.
• Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager.
• Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager.

The training you will be getting

Level 3 Engineering Technician apprenticeship standard, including Functional Skills if required.

This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our Engineering campus, NG17. This attendance is required during term time only.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What to expect at the end of your apprenticeship

On successful completion the apprentice will be offered a permanent position.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Problem solving skills, Team working, Initiative


GCSE or equivalent English (Grade A*/C - 9/4) Essential
GCSE or equivalent Maths (Grade A*/C - 9/4) Essential

About the employer

Britain’s No.1 Specialist Tools and Equipment Superstores. When it comes to buying tools and equipment, you need to know you’re buying from specialists who know what they’re talking about. At Machine Mart we eat, sleep and breathe tools and equipment, and are constantly updating our range to give you the very best in choice and value for money – all backed by expert advice from our friendly and knowledgeable staff. With 65 superstores nationwide.




211 Lower Parliament Street





Chris Martin

0115 8406289

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience




Apprenticeship standard

Engineering technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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