First Line IT Support Apprentice BDR Group

You'll be an integral part of our IT team, providing essential technical assistance and maintenance to our NHS client. Your responsibilities will encompass the desktop environment, ensuring that end-users have access to reliable and secure IT systems. You'll be working closely with both internal teams and the NHS client to deliver top IT services.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9:00am - 5:30pm.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    09 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Key Responsibilities:

  • Desktop Support: Provide day-to-day desktop support for end-users within the NHS client organization. Troubleshoot hardware and software issues, ensuring timely resolution.
  • Hardware and Software Maintenance: Install, configure, and maintain desktop hardware and software. Ensure systems are up-to-date and secure.
  • User Training: Assist end-users with basic IT training and troubleshooting techniques to enhance their technical capabilities.
  • Incident Management: Manage and resolve IT incidents reported by end-users, maintaining accurate records and providing clear communication throughout the resolution process.
  • Software Updates: Perform software updates, patch management, and antivirus scans to ensure the security and performance of desktop systems.
  • Network Connectivity: Troubleshoot network connectivity issues and assist in resolving them, working closely with network administrators.
  • Documentation: Maintain comprehensive documentation for hardware, software, and troubleshooting procedures to facilitate efficient support.
  • Collaboration: Collaborate with other IT teams to resolve complex issues, share knowledge, and ensure a seamless IT environment.

The training you will be getting

Why choose our Cloud Network Specialist apprenticeship? 

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services. 

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

Level 3 ICT qualification upon successful completion of the apprenticeship.

What to expect at the end of your apprenticeship


  • Annual company holiday
  • Opportunities for professional development and training
  • Company paid training/exams
  • Incentives to pass exams
  • Quarterly company events/annual Christmas party
  • Christmas bonus
  • Collaborative work environment
  • Contribution to a critical sector of healthcare

We offer an inclusive and diverse workplace culture where employees are encouraged to achieve their full potential and we believe that investing in our people's personal and professional development is key to our success, we are committed to providing our employees with the tools and resources they need to succeed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Non judgemental, Familiarity: desktop hardware, Knowledge of Windows systems


GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

BDR Group is a leading IT solutions provider dedicated to delivering high-quality technology services to a range of clients, including the National Health Service (NHS).  We are committed to ensuring our clients' IT systems are robust, efficient, and secure, enabling them to focus on delivering essential healthcare services.


BDR Group


MCH House

Bailey Drive



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024