Apprentice Private Pay Sales Administrator RED ALERT TELECARE LIMITED

To help administer the service we provide, including liaising with stores, engineers, finance and most importantly our customers. This will include e-filing; task reminders; campaign work; telephoning customers and/or relatives, working closely with colleagues in our Private Pay Sales team. This can be a highly visible role within the organisation.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Working days will be 9.00am to 5.00pm. 4 days office-based work. 1 day training (exact days TBC). Lunch break is 1 hour (unpaid).

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    24 Jun 2024

  • Date posted

    22 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Key Responsibilities:

  • To fulfill the administrative functions designated internally and by PP’s clients.
  • To field and process web based and telephone PP faults/collections.
  • Sensitively handling PID (Personal Identifiable Data) to company/GDPR standards.
  • To schedule the TA/Engineer’s diaries efficiently.
  • To assist the PP Coordinator with any responsibility in times of high volume.
  • Ensure all databases are maintained to the highest possible standard.
  • Assist the Engineers’ or Advisors with any queries they have.
  • To engage in training as required to fulfill all aspects of the role.
  • To always maintain professionalism in all communications with our customers.
  • To liaise with the stores team to ensure orders are being processed in a timely manner.

Daily Responsibilities:

  • Taking calls and web enquires from the public & clients and administering queries directly.
  • Monitoring email boxes to deal with email requests.
  • Updating client bespoke databases i.e., SBR, TOM, Zoho & MS Dynamics.
  • Keeping contract customers (the purchaser), i.e., service users, friends and family, carers etc. up to date with the progress of their purchase.
  • Keeping contract clients’, i.e., local authorities, referrers, social workers up to date with the progress of specific PP referrals.
    Complete a daily timesheet.
  • Any other reasonable activities delegated by your line manager.
  • Calling to follow up self-install sales, fault replacements & returns.
  • Calling to book appointments (installs, faults, and collections).
  • Co-ordinating with and dealing with queries from the engineering team.
  • Liasing with stock control team & finance team as necessary.
  • Attending PP meetings as and when required (either face to face or via conference call, at the company’s discretion).

Weekly Responsibilities:

  • Administer the liaising with stock control to ensure the correct stock levels, refurbishment levels, returns received & RTM situation as necessary.
  • Liaise with admin team and stores team to ensure the ‘jiffy’ returns/faults dashboard is kept up to date and actioned.

Monthly responsibilities:

  • Assisting the PP lead with monthly statistics collation for internal and external use.
  • Attending the Red Button LTM, when required.
  • One to one progress meeting with PP Lead or Coordinator.

Other responsibilities:

  • Engage in regular training to ensure the expected standards of our customers & clients are consistently met.
  • Any other responsibilities delegable by the Red Alert/Red Button management.
  • Assist the Funded Telecare Team in all areas at busy times.
  • Attend onsite meetings, in contract areas, with prior notice, when required.

The training you will be getting

  • Business Administrator Level 3 Standard.
  • On the job training with the employer whilst working towards the Apprenticeship Standard.
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

What to expect at the end of your apprenticeship

  • Potential for full time employment for the right candidate.
  • Many employers retain apprentices in full/part time positions.
  • The qualifications you gain can also help you to get into higher education or other employment.
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative


GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - 17 minutes’ by bus from Ashford Station or 39 minutes’ walk.

About the employer

We provide TECS (Technology enabled Care Services) to the vulnerable and elderly to help them to live independent, secure lives within their own homes.







TN24 0SY

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2024