Support Technician Apprentice C T S GROUP LTD

We are offering an exciting opportunity to join the CTS Group as a Technical Support Apprentice offering 1st Line Telephone & Remote Access Support to CTS Group clients. If you are looking to learn and have a passion for Windows 10 Desktop environments, Windows Server, Microsoft Office 365 and Active directory. We want to hear from you!

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


    Salary is negotiable on experience

  • Working week

    Working Hours: Monday to Thursday 9.00am – 5.30pm and Friday 9.00am – 4.30pm.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    08 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Job Description: 

  • 1st Line Telephone & Remote Access Support to CTS Group clients 
  • Solving user problems /answering calls and logging tickets 
  • New user & application setups (Laptops and PC's) 
  • Day-to-day user/systems support (printer installs, etc.) 
  • Providing in-house technical support to CTS Office employees 
  • Workstation troubleshooting 
  • Training & answering queries (re: MS Office-based apps.) 
  • Escalation of client requests (systems development & sales) to consultants/account managers. 
  • Occasional on-site support / delivery of goods & services to clients, site auditing & fact-finding visits 

The training you will be getting


  • 13 months practical training period, plus 3 months for End Point Assessment

Delivery model:

  • Work-based training with your employer
  • Day release during term time (approximately 1 day a week for 1 year)
  • Approximately four on-site assessment visits per year
  • Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
  • Off the job training will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:

  • Level 2 Functional Skills in English and Maths
  • Level 3 Information Communications Technician Apprenticeship

End Point Assessment:

  • Work based project and presentation
  • Portfolio based interview

What to expect at the end of your apprenticeship

For a succesful apprentice, a full time position and potential further development will be offered. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent 4 GCSEs, including English and maths (Grade A*- C / 9 - 4) Essential

Things to consider

Employee Benefits: Company Pension Bike to work scheme On-site parking 20 days holiday (plus bank holidays) Birthdays off and Xmas shopping day Annual and Quarterly employee recognition awards – with prizes Bonuses reviewed annually We also have company food days and social events Being based on Milton Park means you can get involved in the events, clubs and classes available in the workplace. Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early. Apprenticeship Assessment and Information Session: Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship Assessment and Information Session at Witney or Abingdon campus.  This will consist of a series of initial assessments (required prior to any apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions.  As a new Apprenticeship applicant you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Apprenticeship Assessment and Information Session please call us on 01235 216216.       Qualification checks: By applying for this vacancy you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible.     The National Minimum Wage (NMW) for Apprentices is £6.40 per hour from April 2024. This applies to 16 - 18 year old apprentices and those aged 19 and over during the first year of their apprenticeship. After this, the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training.

About the employer

CTS Group Ltd are a local Internet, Telecoms and IT Support provider based in Milton Park. We are the telecoms and internet provider of choice for many businesses around Oxfordshire due to their extensive knowledge and 30 + years of experience. We offer strategic business solutions and a wide range of services to businesses within Milton Park, Grove Business Park, Harwell Campus as well as catering for businesses in other locations. CTS deals with all aspects of IT, are ISO accredited so attention to detail and documentation is crucial.







OX14 4RY

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Mike Stevens


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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