Support Technician Apprentice

C T S GROUP LTD

ABINGDON, OX14 4RY

Closes in 11 days (Wednesday 7 August at 11:59pm)

Posted on 8 April 2024

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Summary

We are offering an exciting opportunity to join the CTS Group as a Technical Support Apprentice offering 1st Line Telephone & Remote Access Support to CTS Group clients. If you are looking to learn and have a passion for Windows 10 Desktop environments, Windows Server, Microsoft Office 365 and Active directory. We want to hear from you!

Annual wage
£18,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Information communications technician (level 3)
Hours
Working Hours: Monday to Thursday 9.00am – 5.30pm and Friday 9.00am – 4.30pm.

37 hours a week

Possible start date

Monday 19 August

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duration:

  • 13 months practical training period, plus 3 months for End Point Assessment


Delivery model:

  • Work-based training with your employer
  • Day release during term time (approximately 1 day a week for 1 year)
  • Approximately four on-site assessment visits per year
  • Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
  • Off the job training will count for at least 6 hours a week of an apprentice’s time at work


Qualifications included:

  • Level 2 Functional Skills in English and Maths
  • Level 3 Information Communications Technician Apprenticeship


End Point Assessment:

  • Work based project and presentation
  • Portfolio based interview

Where you’ll work

99 PARK DRIVE

MILTON PARK

MILTON

ABINGDON

OX14 4RY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ABINGDON AND WITNEY COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • 4 GCSEs, including English and maths (grade A*- C / 9 - 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative

    Other requirements

    Employee Benefits: Company Pension Bike to work scheme On-site parking 20 days holiday (plus bank holidays) Birthdays off and Xmas shopping day Annual and Quarterly employee recognition awards – with prizes Bonuses reviewed annually We also have company food days and social events Being based on Milton Park means you can get involved in the events, clubs and classes available in the workplace. Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early. Apprenticeship Assessment and Information Session: Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship Assessment and Information Session at Witney or Abingdon campus.  This will consist of a series of initial assessments (required prior to any apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions.  As a new Apprenticeship applicant you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Apprenticeship Assessment and Information Session please call us on 01235 216216.       Qualification checks: By applying for this vacancy you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible.     The National Minimum Wage (NMW) for Apprentices is £6.40 per hour from April 2024. This applies to 16 - 18 year old apprentices and those aged 19 and over during the first year of their apprenticeship. After this, the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training.

    About this company

    CTS Group Ltd are a local Internet, Telecoms and IT Support provider based in Milton Park. We are the telecoms and internet provider of choice for many businesses around Oxfordshire due to their extensive knowledge and 30 + years of experience. We offer strategic business solutions and a wide range of services to businesses within Milton Park, Grove Business Park, Harwell Campus as well as catering for businesses in other locations. CTS deals with all aspects of IT, are ISO accredited so attention to detail and documentation is crucial.

    https://www.cts-group.co.uk/ (opens in new tab)

    After this apprenticeship

    For a succesful apprentice, a full time position and potential further development will be offered. 

    Ask a question

    The contact for this apprenticeship is:

    ABINGDON AND WITNEY COLLEGE

    Mike Stevens

    apprenticeships@abingdon-witney.ac.uk

    01235216216

    The reference code for this apprenticeship is VAC1000242487.

    Apply now

    Closes in 11 days (Wednesday 7 August at 11:59pm)

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