IT Support Technician Apprentice ZenZero

This is a fantastic opportunity for an ambitious individual who is looking to develop their skills in a dynamic environment.  We need people who can communicate well with our customers and who can explain technical issues in very simple terms. Duties will include building positive relationships with customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


    £13,520 - £17,888 per annum.

  • Working week

    Days and shifts will be confirmed upon interview.

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    24 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Responsibility and duties: [will include but not be limited to:] 

  • Diagnosing, Troubleshooting, testing, repairing, and servicing hardware, networks, and phones 
  • Maintain a documentation library for the customers applications and bespoke infrastructure for use by the service desk teams 
  • Make and take phone calls to provide customer service 
  • Attend one-to-ones to provide clear feedback to allow personal development 
  • Assisting in project implementation, delivery, and overflow 
  • Auditing clients for gap analysis, sales opportunities and last best known good standardisation 

The training you will be getting

Apprentices will be working towards the Information Communications Technician level 3 apprenticeship standard, including Functional Skills in maths and English if required. This will be undertaken through the adapted Azure Cloud programme, delivery method and location to be confirmed.

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

LMS Group has recently been acquired by Zenzero and is growing, fast, and expanding into new areas. Our philosophy is to promote from within to provide the right individuals with the opportunity to grow with the Company.


  • Increasing holiday with length of service
  • Flexible Childcare policy
  • Microsoft surface laptop
  • Free uniform
  • Mileage allowance
  • Birthday & length of service rewards
  • Flexible working
  • Referral bonus scheme
  • Regular funded social events
  • Funded x-mas party
  • Lunchtime activities- bar billiards, pool
  • Overall fun environment
  • Tiered pension scheme

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental, Experience with Windows 365


GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

IT Solutions provider from the South Coast’s Leading Microsoft Gold Partner & Cisco Select Partner. LMS Group has technology experts that provide the best possible IT strategy, technology solutions, communications and connectivity for businesses, as well as top level security, service and support.







PO19 8NY

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024