Administration Apprentice YORK AGAINST CANCER

What you will do in your working day

We are recruiting for an administration apprentice to join our small office team. The role is very much based around being a team player. We're looking for someone adaptable and willing to pitch in and assist with various tasks as needed.

Duties include:

• Provide assistance with daily administrative tasks
• Maintain and update records in the CRM database
• Input data and create Excel spreadsheets
• Welcome and assist visitors, addressing in-person enquiries
• Handle enquiries via phone and email
• Manage incoming and outgoing office mail
• Reconcile cash and prepare weekly bank deposits
• Monitor stationery supplies and reorder when necessary

The training you will be getting

This apprenticeship will give you the knowledge, skills and behaviours required to work as Business Administrator and will include the following:

• Use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data
• Understand how to behave in a professional way including personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders
• Understand how to draft correspondence, write reports and be able to review others' work
• Understand how to make effective decisions based on sound reasoning and be able to deal with challenges in a sensible and appropriate way
• Understand how to build and maintain relationships within your own team and across the organisation
• Understand how to share administrative best-practice across the organisation e.g. coach others to perform tasks correctly
• Understand how to use relevant project management principles and tools to scope, plan, monitor and report

You will also produce a portfolio of evidence demonstrating examples of your work throughout the apprenticeship which will form the basis for the interview during the End-Point Assessment (EPA). Also, a project or process improvement will be completed over 21 to 35 hours during the apprenticeship which will form part of the EPA.

Apprentices will attend York College on a day release for the duration of the apprenticeship and work with their employer for the remainder of their contracted hours. An assessor will visit every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer.

Continual assessment will take place throughout the duration of the apprenticeship. The End-Point Assessment (EPA) will comprise of a 60-minute computer-based knowledge test of 50 questions, a 45-minute interview based on your portfolio of evidence, and a 10-15 minute presentation based on the project completed during the apprenticeship. 

The qualification achieved is Business Administrator Apprenticeship level 3.

What to expect at the end of your apprenticeship

At present, there are no plans for a long-term post to be available at the end of the apprenticeship. However, the charity is expanding so there is a possibility that a permanent ongoing position might become available.