Customer Team Apprentice RON CURRIE & SONS LTD

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Team Apprentice. As a key member of our operation, you will play a vital role in ensuring the smooth and efficient running of our shop floor.

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Closing date: 01 Jul 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

  • Working week

    Mon to Fri, 8am - 5pm.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    09 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000242090

  • Positions

    1 available

What you will do in your working day

  • Working on the trade counter.
  • Process sales, exchanges, and refunds in line with business policy, offer information and identify customer requirements.
  • Respond to and support with enquiries and complaints, resolving where possible, reporting outcomes, or escalating where required.
  • Maintain stock availability, reporting any price discrepancies and support the fulfilment of purchases using the appropriate systems and procedures.

The training you will be getting

Level 2 Customer Service apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What to expect at the end of your apprenticeship

Potentially full time employment upon successfully completing apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade A*/C - 9/4) Essential
GCSE or equivalent Maths (Grade A*/C - 9/4) Essential

About the employer

Ron Currie & Sons - Specialist Timber Merchants We are a family run timber merchant established in 1974. Based in Sutton-in-Ashfield, we have supplied timber and joinery products to Sutton-in-Ashfield, Mansfield, Kirkby-in-Ashfield, Mansfield Woodhouse, Annesley, Clipstone, Alfreton and other areas surrounding Sutton-in-Ashfield for many years. We now offer this same service nationally using courier networks. We are a diverse company offering many different products and ranges in addition to our core timber supply business.

Employer

RON CURRIE & SONS LTD

Address

22 KIRKBY FOLLY ROAD

SUTTON IN ASHFIELD

NG17 5HN

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Karen

apprenticeships@wnc.ac.uk

01623900632

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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