Applications Support Apprentice COMPUTACENTER (UK) LIMITED

Computacenter has an opportunity to become a specialist in providing technical support to business users using our IT Service Management platform. You’ll join our GIS team who are responsible for delivering, managing, and maintaining the systems that support Computacenter’s business. This includes our IT infrastructure and core applications

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Apr 2024

Apprenticeship summary

  • Annual wage

    £17,500.00

    You will also gain company benefits

  • Working week

    Monday to Friday, between 9.00am and 5:30pm.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    04 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000241844

  • Positions

    1 available

What you will do in your working day

  • Work closely with a support team to gain expertise in providing technical support.
  • Learn and assist in performing a range of technical support activities on Computacenter's IT Service Management platform, ensuring business users can effectively deliver services to customers.
  • Gain hands-on experience in delivering system fixes for support issues through configuration or development, contributing to the continuous improvement of our IT infrastructure support services.
  • Assist in the delivery of weekly production support checks to ensure the smooth running of the IT service management platform. Learn to perform patch testing, maintenance, and monitor platform performance.
  • Engage with development and other teams to analyse, document, and report on work completed, ensuring compliance with company procedures and best practices.
  • Learn and demonstrate the necessary skills and behaviours to securely operate across systems and areas of responsibility in line with organizational principles and information security policies.
  • Identify learning goals for self-development in line with business objectives with support from manager.
  • Works towards gaining system support certifications with a view to improve knowledge and capability.
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

The training you will be getting

You will gain a Digital Support Technician Level 3 apprenticeship. 

Delivered via In-person Residential workshops which are block release, self study and support via your Learning Mentors. 

What to expect at the end of your apprenticeship

  • After the apprenticeship there is potential for a full time permanent contract. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative

Qualifications

GCSE or equivalent GCSE or equivalent and Maths and English (Grade 4 or above) Essential

About the employer

Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCfuturetalent We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCfuturetalent

Employer

COMPUTACENTER (UK) LIMITED

Address

Computacenter

Hatfield Avenue

Hatfield

AL10 9TW

Contact

futuretalent@computacenter.com

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Training

Training provider

FIREBRAND TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Digital support technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

Please create a profile on our website and add your CV to the application. If you are successful you will be invited to interview

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Apr 2024