Apprentice Customer Support Advisor REVIEWS.IO LTD

Are you ready to jump-start your career with a dynamic and innovative company? Velocity Academy has an exciting new opportunity for a Level 3 Software Development Technician with, a rapidly growing tech company based in Leicester City Centre.

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Closing date: 24 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9am to 5pm

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    27 May 2024

  • Date posted

    03 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

When AppHub’s customers have questions they will contact you in Customer Support. As Junior Customer Support Advisor you will help people quickly and as expertly as possible. This requires a logical brain and the ability to think on your feet using your thorough knowledge of the products.

What you’ll do:

●  Responding to inquiries via live chat and calls
●  Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout.

●  Escalate complex issues to senior members and developers by logging support tickets.
●  Creating accurate instant set-ups via live chat, sharing product tours and help articles.
●  Enhancing our support centre by creating Help Articles and adding new documentations to the internal support bots and quick replies.

What you’ll need:

●  Customer service experience preferred
●  Interest in tech beneficial
●  GCSE’s in English and Maths
●  Good communication skills
●  Confident with typing skills

The training you will be getting

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 Software Development Technician qualification, with training in how to:

·        Write simple code for discrete software components following an appropriate logical approach to agreed standards

·        Apply appropriate secure development principles to specific software components

·        Develop user interfaces as appropriate to the type of component being developed

·        Apply industry standard approaches for configuration management

·        Functionally test that the deliverables for that component have been met or not

For a full list of programme modules visit:

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer has recently been acquired by AppHub. AppHub’s mission is to continue to create software to advance the future of commerce. We’re achieving this by delivering and building upon a comprehensive suite of ecosystem leading apps all providing unparalleled customer support that helps e-commerce businesses reach new heights. Our comprehensive product lineup encompasses 25 individual solutions that cater to various aspects a ecommerce retailer will need such as reviews, conversion, marketing, and shipping, all of which are compatible with both Shopify and non-Shopify platforms. Our integrated and bundled solutions deliver a smoother experience for retailers at any stage of their journey. Joining the AppHub global team is an incredibly exciting opportunity right now. We are currently on an exceptional trajectory of growth and investment, fueled by our unwavering commitment to providing the highest quality products in the ecommerce marketplace.




29-35 Foresters Building

St Nicholas Place



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Tom Crossland


Apprenticeship standard

Software development technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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