Stockport Volunteer Hub Apprentice - Level 2 Sector3 / Stockport Volunteer Hub

We are looking for an enthusiastic person keen to learn more about Stockport’s thriving voluntary (VCFSE) sector. The successful candidate will provide support to Stockport’s Volunteer Hub, matching Stockport residents with volunteer opportunities for a wide range of community groups, charities and events.

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Closing date: 18 Apr 2024

Apprenticeship summary

  • Annual wage


    We offer our staff: Flexible working Holidays: 25 per year pro rata for this role + 1 volunteer day per year Healthcare: Access to Simplyhealth Discounts: Access to Charity Worker Discounts

  • Working week

    Monday to Friday 9am - 5pm - although flexible working is available as along as it fits around your learning commitments. Some evening and weekend work may be required depending on event duties.

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    01 May 2024

  • Date posted

    03 Apr 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Help with volunteer enquiries online, email & telephone
  • Have training to hold 1:1 appointments (telephone, virtual, or face-to-face) with those interested in volunteering
  • Update and maintain the Volunteer Hub calendar to make sure we don’t double book one 2 one appointments and allocate enough time to help people match with volunteer opportunities in Stockport
  • Work with individuals to match them with a suitable volunteering opportunity using conversation templates and skills learns in training provided by the Volunteer Hub Lead
  • Use Sector3’s IT systems, such as our CRM, to input data and record activities on a regular basis
  • Help the Volunteer Hub Lead to collect evidence for reports measuring impact
  • Capture Volunteer stories and experiences to add to the Volunteer Hub website, regular bulletin and social media
  • Support Volunteer Hub Lead with social media entries and maintenance of website including keeping on top of new volunteer opportunities added to make sure we have all of the right information to help with recruitment
  • Attend any outreach events to promote volunteering such as running stalls at Volunteer Fairs, information sessions and our yearly volunteer celebration
  • Support the running of drop in sessions in community settings such as libraries
  • Support Volunteer Hub Lead with delivering volunteer related projects such as training days, aimed at breaking down barriers to volunteering
  • Attend Volunteer Managers Network Meetings with Volunteer Hub Lead, taking notes of conversations and collating evaluation / feedback from attendees

The training you will be getting

This apprenticeship provides on the job training in a variety of skills including customer service, admin and social media, providing a Level 2 Customer Service Qualification on completion.

Functional Skills English and Maths if required.

The role is 37 hours a week (full time), which includes 7 hours dedicated learning time per week - either completed at home or at Trafford and Stockport College premises.

The role is based in Stockport with travel required around the various neighbourhoods in the area (accompanied by the Volunteer Hub Lead).

What to expect at the end of your apprenticeship

Depending on funding, this apprenticeship could progress into a longer-term position.

The diverse skills and experience gained through the apprenticeship will see the apprentice in a solid position to work in a variety of settings including an office environment or out in the community working with individuals.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Initiative, Non judgemental, Patience


Other IT Skills (Grade NA) Desired

Things to consider

The ideal candidate for this role will be someone who: Enjoys meeting and interacting with people from diverse backgrounds and communities Courteous and eager to help people A self-starter who can work from their own initiative Likes working as a team to achieve positive outcomes Is keen to learn from others and develop their skills

About the employer

Sector3 is Stockport's infrastructure organisation for Voluntary, Community & Faith based and Social Enterprise (VCFSE) sector. This means we support these organisations to thrive by offering advice on funding, training and resources. Sector3 also run the Stockport Volunteer Hub - A service where individuals can find volunteering opportunities that enable them to discover new passions, explore their potential and develop valuable skills.


Sector3 / Stockport Volunteer Hub


Merseyway Innovation Centre

21-23 Merseyway




Vicky Bloomfield

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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