Apprentice practice receptionist

Clive Medical Practice

SHREWSBURY, SY4 5PS

Closes in 13 days (Friday 9 August at 11:59pm)

Posted on 8 April 2024

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Contents

Summary

This is an exciting opportunity to provide customer service support within a local medical practice. With varied tasks and a range of service users each day will be varied and interesting.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday. Exact timings to be confirmed.

37 hours a week

Possible start date

Monday 26 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 2 Apprenticeship in Customer Service level 2.
  • This will also include Functional Skills in maths and English, if required.
  • End point assessment.
  • Certificate of completion of the standard.
  • You may have to attend formal college sessions (if English & maths are required).
  • You will learn the knowledge, skills and behaviours related to the apprenticeship standard.

Where you’ll work

THE SURGERY

CLIVE

SHREWSBURY

SY4 5PS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English and maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Non judgemental
    • Patience

    Other requirements

    · Very busy role – constantly on the go but not necessarily standing · Rural location but regular bus service · No weekend or Bank Holiday work

    About this company

    The Surgery has been located in the Village since 1981, they are a local company within a larger Primary Care Network who provide NHS services to the surrounding areas, they currently provide their services to 4800 Patients.

    After this apprenticeship

    There is room for progression within the surgery. We have an onsite dispensary which there may be an opportunity to progress to a Dispenser with the additional training.

    Ask a question

    The contact for this apprenticeship is:

    HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

    County Training

    enquiries@countytraining.ac.uk

    03456789023

    The reference code for this apprenticeship is VAC1000241696.

    Apply now

    Closes in 13 days (Friday 9 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.