Apprentice practice receptionist Clive Medical Practice

This is an exciting opportunity to provide customer service support within a local medical practice. With varied tasks and a range of service users each day will be varied and interesting.

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Closing date: 06 Jun 2024

Apprenticeship summary

  • Annual wage

    £12,313.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. Exact timings to be confirmed.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    08 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000241696

  • Positions

    1 available

What you will do in your working day

· Greet patients in the facilities and over the phone

· Assist doctors, nurses and patients

· Schedules appointments for patients

· Perform clerical and administrative tasks

· Signpost patients to other NHS providers

· Greet visitors

· Maintain and keep patient information confidential

The training you will be getting

  • Level 2 Apprenticeship in Customer Service level 2.
  • This will also include Functional Skills in maths and English, if required.
  • End point assessment.
  • Certificate of completion of the standard.
  • You may have to attend formal college sessions (if English & maths are required).
  • You will learn the knowledge, skills and behaviours related to the apprenticeship standard.

What to expect at the end of your apprenticeship

There is room for progression within the surgery. We have an onsite dispensary which there may be an opportunity to progress to a Dispenser with the additional training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Administrative skills, Team working, Non judgemental, Patience

Qualifications

GCSE or equivalent English and maths (Grade 4) Desired

Things to consider

· Very busy role – constantly on the go but not necessarily standing · Rural location but regular bus service · No weekend or Bank Holiday work

About the employer

The Surgery has been located in the Village since 1981, they are a local company within a larger Primary Care Network who provide NHS services to the surrounding areas, they currently provide their services to 4800 Patients.

Employer

Clive Medical Practice

Address

THE SURGERY

CLIVE

SHREWSBURY

SY4 5PS

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Training

Training provider

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

County Training

enquiries@countytraining.ac.uk

03456789023

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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