Office Dispatch Administration Apprentice

HOWARD BUTLER LTD (WEEKLY PAYROLL)

Walsall, WS1 2EB

Closes in 3 days (Tuesday 30 July at 11:59pm)

Posted on 2 April 2024

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Summary

An excellent opportunity has arisen for an Office Dispatch Administration apprentice to work for Howard Butler Ltd, based in Walsall. Working within a busy office environment, training will cover all aspects of administration in line with the company's standard operating procedures.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 3.30pm

37 hours a week

Possible start date

Saturday 3 August

Duration

1 Year 2 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • The successful applicant will work towards Customer Service Practitioner Level 2 qualification, and functional skills in math and English if appropriate
  • They will have training and shadow staff to learn the job role and understand the administrative tasks required across a range of areas within the business including the main office, sales and dispatch

Where you’ll work

Crown Works

Lincoln Road

Walsall

WS1 2EB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

P.T.P. TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths (grade 4)
    • English (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Administrative skills
    • Attention to detail
    • Communication skills
    • Initiative
    • IT skills
    • Logical
    • Team working

    Other requirements

    Candidates need to be polite and well mannered. They must also have good communication skills and be well presented. Also in your application please state: What has attracted you to apply for this role Do you have any relevant work experience

    About this company

    Howard Butler Ltd is a UK Manufacturer of instrumentation & control products such as current transformers, digital and analogue meters and protection relays. Howard Butler Ltd Exports worldwide. We have been manufacturing in the UK since 1915 and employ over 100 people

    After this apprenticeship

    • At the end of the training, the most successful candidate, may be offer a position within the organisation

    Ask a question

    The contact for this apprenticeship is:

    P.T.P. TRAINING LIMITED

    The reference code for this apprenticeship is VAC1000241549.

    Apply now

    Closes in 3 days (Tuesday 30 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.