Patient Clinical Administration Apprentice Assistant (Leigh on Sea) CHARTWELL PRIVATE HOSPITAL & DIAGNOSTICS LTD

This is a combined role between patient clinical and administration assistant. This is a great entry role for those that want to combine administration with a patient clinical approach. All training will be provided for the hands-on role supported with theoretical learning for the administration side.

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Closing date: 22 Apr 2024

Apprenticeship summary

  • Annual wage

    £14,976.00 to £26,769.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Working between 8am - 8pm. Days to be confirmed

    Total hours per week: 45

    (the hours are based on the candidate being over 18)

  • Expected duration

    18 Months

  • Possible start date

    29 Apr 2024

  • Date posted

    02 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

  • Expected to fulfil the roles of taking patient health questionnaires, positioning patients in the scanner and ensuring that you deliver the optimum number of parts per day, notionally identified as 36 + per day, under supervision of Radiographe
  • Trained to perform patient administration & pre preparation activities in Endoscopy Department, under supervision of Nurse
  • To allow patients to be examined in a safe environment, to implement safety awareness in MRI, Endoscopy Processes and Radiation protection and ensure that untoward incidents are reported
  • To obtain accurate MRI images / Endoscopy Reports in accordance with the safety guidelines /protocols of the unit
  • Assigned in selecting options for the software and in adjusting the MRI table and the MRI machine basing on the specific images that must be carried out
  • Have good communication skills to explain the procedure to their patients to alleviate their fear and anxiety
  • Patient Administration Assistance Activities
  • To assist administration work & support patients and their relatives throughout their journey at Chartwell Private Hospital from admission to discharge
  • Dealing with patients, identifying the issues based on SOP Defined, and advising the right MRI scans / Endoscopy Procedures needed, assisting patients with clarity to the process and promoting all the services the business holds, thereby booking the patient for the correct MRI Scan / Endoscopy Procedures
  • The post holder must also perform accurate data entry into the radiology information system, PACS and all the electronic records pertinent to the Department of Radiology
  • Contact patients and arrange Diagnostic Imaging / Endoscopy appointments liaising with other departments as appropriate

The training you will be getting

  • Undertaking and completing the Business Administrator Level 3 (Advanced) qualification with City & Guilds
    Learning is remote via Teams sessions supported with a learning platform

What to expect at the end of your apprenticeship

  • After apprenticeship completed, opportunity to move within the organisation to other roles, where available

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Patience


GCSE or equivalent Maths and English (Grade C / 4) Essential
BTEC or equivalent Health and Social Care (Grade Pass or above) Desired
BTEC or equivalent Health and Social Care Level 3 (Grade Pass or above) Desired

Things to consider

Vacancy may close prior to closing date, if suitable candidates recruited. 16-17 year old apprentices will not be working more than 40 hours per week. Must have C / 4 grade in both English and Maths, or equivalent.

About the employer

Head Office in Leicester for Chartwell.




1629 London Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sophia Chowdhury

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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