Technical Support Engineer Apprentice SOLUTIONS PT LIMITED

This is a full time position working within our Technical Services Team whilst studying towards a degree. This role allows you to combine workplace learning opportunities with theoretical knowledge gained through formal classes. The programme offers a highly practical approach to learning that is immediately applicable to workplace situations.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2024

Apprenticeship summary

  • Annual wage

    £18,500.00

  • Working week

    Monday to Friday. Times to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    48 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    02 Apr 2024

  • Apprenticeship level

    Degree
    Level 6 (Degree with honours)

  • Reference number

    VAC1000241461

  • Positions

    1 available

What you will do in your working day

We are looking for talented and motivated individuals with a passion for technology who are looking for a long term career at SolutionsPT. We have had previous apprentices develop at a fast pace, not only within their Degree studies,  but also in their technical positions within the company, and are now graduating university well positioned to step into senior positions.  The skills they possess include training others, delivering consultancy to customers, being an escalation to more junior members of the team and much more.

The role which we are currently looking to fill is that of a Support Engineer. The role will be predominantly office-based, however occasional travel to customers’ sites in the UK and Ireland may be required.  Flexibility on working times is necessary, within our shift pattern and to satisfy customers’ needs.  The purpose of this role is:

  • Providing first-class technical support to customers on a wide range of industrial software, hardware and associated products
  • Handling incoming customer problems relating to the
  • Implementation and application of the software
  • Logging requests in the call tracking system
  • Seeking to resolve customer problems effectively and efficiently
  • Providing an element of training and consultancy to customers
  • Working with the Technical Services Manager in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy
  • To be a trusted advisor for the products allocated, including certification on products where applicable
  • Staying up-to-date with the development of new products and operating systems
  • Identifying opportunities to improve the efficiency of the team and the service it provides to customers

The training you will be getting

  • Apprentices attend Manchester Metropolitan University for one day a week during the academic year, over a period of four years.
  • Teaching is delivered face to face one day a week during the academic year.
  • Upon successful completion of the programme, participants will achieve a BSc (Hons) Digital and Technology Solutions degree by Manchester Metropolitan University, as well as a Level 6 degree apprenticeship qualification.

What to expect at the end of your apprenticeship

  • Continuous on the job training, with clear career progression in more senior technical roles throughout the business.
  • We have had previous candidates develop at a fast pace, not only within their Degree studies, but also in their technical positions within the company, and are now graduating university, well positioned to step into senior positions.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Analytical skills, Team working, Self-motivated, Inquisitive personality

Qualifications

GCSE or equivalent Maths and English (Grade A*-C/9-4) Essential
A Level or equivalent Various (Grade BCC (104 UCAS Points)) Essential

Things to consider

You will join us prior to the start of your degree to become familiar with the way we work. On commencement of the course, you will spend approximately 33 days at University during the academic year, with additional study on the job and an element of personal study. The remainder of your time will be spent working in our offices in Cheadle, Cheshire. As part of your pay, benefits and well-being package you can expect: - 25 days holiday per year plus all Bank Holidays - 33 days University attendance - Generous salary sacrifice pension scheme - Healthcare - Life assurance - Quarterly company bonus scheme - Free car parking - Employee Referral Programme - Breakfast, Snacks and Fruit in the office - Flexible and part-time working - Sabbaticals - Paid charity volunteering days - Holistic massages twice a year - Flu vaccinations - Employee Assistance Programmes – free and confidential help and advice for work and home issues - Subsidised sports and social activates from our Employee Action Team - Corporate discounts on leisure activities and health clubs - Cycle to Work Scheme - Childcare Voucher Scheme - Giving Back Fund – allocated sponsorship or funding every six months to a nominated sports team, school, project or group activity which an employee is associated with outside of work

About the employer

SolutionsPT is a dynamic, growing provider of Industrial IT Solutions (incorporating hardware, software and services ), number 33 in the Top 100 Companies To Work For with a client list that reads like a ‘who’s who?’ of major blue chip organisations and is totally dedicated to customer service. We have a strong culture of employee engagement and personal development, achieving Platinum status in the Investors in People accreditation. We are now seeking individuals who can join our post sales Technical Services Team whilst studying towards a degree in Digital & Technology Solutions. You’ll follow a structured curriculum set by the Manchester Metropolitan University spanning a period of four years. During the course you will spend 33 days per year at the University with the remainder of your working time forming part of our Technical Services Team.

Employer

SOLUTIONS PT LIMITED

Address

Unit 1 Oakfield Road

Cheadle Royal Business Park

Cheadle

SK8 3GX

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Training

Training provider

MANCHESTER METROPOLITAN UNIVERSITY

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Digital and technology solutions professional

Level 6 (Degree with honours)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2024