Apprentice Administration Officer Agilisys

A fantastic opportunity to gain brilliant business administration skills, assisting in the provision of a professional, comprehensive and efficient contact centre. The successful candidate will provide administrative and clerical support within this team, sending brochures and related paperwork, collating booking confirmations and posting to customers, plus more.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. 9.00am – 5.00pm. Two paid 15-minute breaks. Unpaid 36-minute lunch.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    28 May 2024

  • Date posted

    03 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    3 available

What you will do in your working day

This job description is provided to assist the post holder to know the main areas of responsibility. These may be amended from time to time, without change to the level of responsibility appropriate to the grade of the post.

Main Duties:

  • You will be assisting in issuing, data entry and cancellation of several processes undertaken within the centre
  • Management of incoming post including the opening, sorting, and prioritising of contact centre white mail
  • Filing service specific paperwork as appropriate
  • Production and despatch of standard response letters for various contact centre services
  • Sending of brochures and related paperwork
  • Collating booking confirmations and posting to customers
  • Take calls relating to services as required

The training you will be getting

  • Business Administrator Level 3 Apprenticeship Standard
  • On-the-job training with the employer whilst working towards the Apprenticeship Standard
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standard

What to expect at the end of your apprenticeship

  • Potential for full-time employment for the right candidate
  • Many employers retain apprentices in full/part-time positions
    The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and develop professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - The office is accessible via train car and bus. Maidstone East is just opposite the office along with a pay and display car park. No free on-site parking.

About the employer

Agilisys provide the very best customer service. The company strive to improve the customer’s experience at each of its various contact points. They are an employee-owned organisation that delivers success through innovation, working with public sector partners to help them transform services that make a real difference to millions of people across the UK. Agilisys pride themselves on being one of the UK's most innovative IT services providers, delivering transformation through a suite of world-class technology products as well as centres of operational excellence around the UK.




Ground Floor Contact Centre

Invicta House


ME14 1XX

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 May 2024