Customer Service Apprentice TRINITY WIRING LTD

Manufacturing of wiring looms for machinery ranging from ride on lawn mowers to racing cars. Medium sized company, looking to grow in the near future. Located on Harleston Industrial Estate, busy but friendly environment. Currently looking for a Customer Service apprentice to join and learn within our team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage

    £9,984.00

  • Working week

    Monday - Friday, between 9am and 3pm

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    02 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000241223

  • Positions

    1 available

What you will do in your working day

Main duties:

  • To provide a high-quality service to customers which will be delivered from the workplace, digitally, or in person.
  • These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
  • You may be the first point of contact for all customers.

The training you will be getting

  • The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.
  • Functional skills will be studied if equivalent qualifications are not held.
  • Blended on/off the job training and location to be confirmed.

What to expect at the end of your apprenticeship

Long-term customer service position within the company.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Team working, Initiative

Qualifications

GCSE or equivalent 5 subjects, including Maths and English (Grade 4-9) Desired

Things to consider

Office based, busy team, looking to grow.

About the employer

Manufacturing of wiring looms for machinery ranging from ride on lawn mowers to racing cars. Medium sized company, looking to grow in the near future. Located on Harleston Industrial Estate, busy but friendly environment.

Employer

TRINITY WIRING LTD

Address

Trinity Wiring Ltd, 1a Mayflower Way

Harleston

IP20 9EB

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Training

Training provider

WEST SUFFOLK COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024