Customer Service Advisor Apprentice STEER AUTOMOTIVE GROUP LIMITED

Do you want a dynamic and exciting career in the automotive industry? Steer Automotive is offering a fantastic opportunity for a Customer Service Advisor to join their busy bodyshop. Learning how to communicate effectively with customers in the automotive industry using management systems and face to face dealings.

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Closing date: 06 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday - 8:30am – 5pm

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    13 May 2024

  • Date posted

    28 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing? The programme covers the technical and practical needs for today’s motor vehicle retail customer service industry. You will cover:

• Understanding customer service within the automotive industry

• Understanding how to communicate effectively with customers in the automotive industry

• Understanding how to deliver reliable customer service within the automotive industry

• Understanding how to use dealer management systems (DMS) relevant to the automotive industry

• Understanding how to recognise and deal with queries, requests and problems in the automotive industry

• Understanding how to develop customer service relationships in the automotive industry

The training you will be getting

The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College. 

You will be required to attend the Emtec Training Centre in Nottingham for your 'Block Release' training.  This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.

Service Advisor, Intermediate  Apprenticeship (1 year).  Framework Training will include:  Nationally recognised qualifications - IMI level 2 Certificate in Customer Service for the Automotive Industry  ATA Accreditation - Customer Service Advisor 



What to expect at the end of your apprenticeship

• Advanced apprenticeship to further improve your knowledge and skills

• Career in the motor vehicle retail customer service industry

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working


GCSE or equivalent Math, English + 2 others (Grade 9-3) Essential

Things to consider

The candidate must be able to travel to the workplace according to the working hours and by chosen method of transport.

About the employer

Steer is the UK’s leading automotive repair business, with 113 locations and over 2,300 expert colleagues, repairing over 100,000 vehicles a year.




Boundary Industrial Estate, Stafford Road


WV10 7EL

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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