IT Support Technician Apprentice (D P Systems) QUASAR COMPUTERS LTD

D P Systems are looking to hire an IT Support Apprentice to assist the support team with remote support, configuration of hardware, administration of software and assisting with logging and monitoring issues on the ticketing system. The role will include both IT based work and customer-facing work when issues are raised.

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Closing date: 29 Apr 2024

Apprenticeship summary

  • Annual wage

    £13,500.00

  • Working week

    Monday - Friday, 9.00am - 6.00pm.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    06 May 2024

  • Date posted

    28 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000240998

  • Positions

    1 available

What you will do in your working day

  • To work as part of the support team, providing telephone and remote support to our varied customer base
  • To build, configure and install computers/laptops & peripherals including tablet/mobile devices as required
  • To administer active directory, Office365 and various antivirus console systems
  • To monitor, configure internet routers and firewalls
  • Liaise with third party suppliers where necessary, logging tickets as required and acting as a central point of contact
  • Ticketing, monitoring, and tracking Incidents, requests, or problems, escalating where necessary to 2nd line and 3rd line
  • Provide clear, professional customer service & support to customers on the phone and remotely
  • Manage supplier and customer deliveries via couriers
  • Maintain in house stock room, deliveries, stock control
  • Maintain in house workshop, keeping place tidy, organised, and efficient

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What to expect at the end of your apprenticeship

  • The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Initiative, Willingness to learn, Highly motivated, Committed attitude, Flexible, Interpersonal skills, Punctual, Presentable, Smart and confident, Work to deadlines, Have good work ethic

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

D P Systems have been operating for 30 years and have an average client retention of 97%. Our business is centred around each of our customers providing them with seamless IT Support and Managed Services. As our customers get larger and our customer base increases, we are looking to key team members to help drive the business forward. We offer a work hard, play hard environment and a friendly, close-knit team. Our accelerating growth means we are now renovating our brand-new bigger office in Loughton.

Employer

QUASAR COMPUTERS LTD

Address

134 Church Hill

Loughton

IG10 1LH

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Training

Training provider

ESTIO TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Daniel Buck

Daniel.Buck@estio.co.uk

02038342872

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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