IT Technician Apprentice IDEAL BOILERS LIMITED

The position represents an excellent opportunity to join a dynamic Digital Services team as frontline support, with exposure to many varied tasks in order to develop their IT skills across an 18-month Level 3 Information Communications Technician Apprenticeship. The successful candidate will be exposed to many modern Digital technologies and platforms.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    All details will be confirmed upon interview (TBC)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    13 May 2024

  • Date posted

    28 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This is a great environment to learn and develop both professionally and personally.

Key Accountabilities include: 

  • Answering incoming calls to address IT inquiries or support requests 
  • Logging and documenting IT issues or service requests submitted by users
  • Communicating with users to gather necessary information and provide updates on request statuses 
  • Managing user accounts within IT systems, including setup, modification, and termination 
  • Assisting in IT procurement processes under the direction of the Service Desk Manager 
  • Configuring desktop and laptop PCs using imaging software for standardized deployment 
  • Setting up and configuring Android and Apple mobile devices using Mobile Device Management software 
  • Providing troubleshooting support for PC and software-related issues to end-users 

The training you will be getting

Why choose our Azure Cloud Support Specialist Apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns with and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.

What to expect at the end of your apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 


  • Annual pay review
  • Employee discounts
  • 25 days, plus 8 bank holidays
  • Competitive work Pension Scheme
  • Career progression opportunities once the apprenticeship is completed

Equal Opportunities:

Applicants should display behaviors in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. Ideal Boilers is an Equal Opportunities and Age Positive Employer.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental, Ability to follow instructions, Knowledge - Microsoft Packages


GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Groupe Atlantic is an international group, founded in 1968 by two engineers, Paul Radat and Pierre Lamoure. We are experts in providing thermal comfort equipment which is a universal need.




Ideal Boilers Limited

National Avenue



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 May 2024