Customer Support Apprentice SDY LIMITED

The Plasma Centre has an exciting opportunity for a Customer Service Apprentice. The core responsibility of a customer service role is to provide high-quality service to customers which will be delivered from the workplace, digitally, or by going to the customer’s own locality.

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Closing date: 22 Apr 2024

Apprenticeship summary

  • Annual wage

    £11,648.00

    £6.40 per hour (National Apprentice Minimum Wage as of 1st April 2024)

  • Working week

    35 Hours week-based Monday - Friday 9.00am - 4.30pm with a 30-minute unpaid break.

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    13 May 2024

  • Date posted

    27 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000240878

  • Positions

    1 available

What you will do in your working day

Full training will be given for the role which will involve:

  • Telephone - dealing with customers on the phone, handling sales, returns and delivery enquiries
  • Helping to maintain and improve our customer reviews by supporting all enquiries through email and telephone
  • Feeding customer issues back into products to reduce repeat problems

The training you will be getting

  • Level 2 Customer Service Practitioner Standard
  • Level 2 Functional Skills in Maths and English (If required)

What to expect at the end of your apprenticeship

The Customer Service role can be a gateway to further career opportunities, such as management positions or senior support roles.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths & English (Grade 4/C or equivalent) Essential

Things to consider

Candidates must be able to travel to work for a 9am start (please check travel arrangements prior to applying)

About the employer

One of the Largest Independent Online retailers of TV Stands, Brackets and Furniture.

Employer

SDY LIMITED

Address

440 DUKESWAY

TEAM VALLEY TRADING ESTATE

GATESHEAD

NE11 0PZ

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Training

Training provider

DERWENTSIDE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Apprenticeship recruitment team

apprenticeships@derwentside.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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