Reception and Administration Assistant Apprenticeship at The Grove Medical Centre, Sherborne The Grove Medical Centre

We are looking for an apprentice to join our team to provide reception and admin duties in our large busy practice. This will be a varied role within our reception team and the successful candidate will work towards gaining their Customer Service Practitioner Level 2 Standard qualification. Duties include: answering the telephone and directing patients to the most appropriate service or healthcare professional as appropriate.

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Closing date: 29 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday between the hours of 8:00 AM and 6:00 PM exact hours will be discussed with the right candidate.

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    13 May 2024

  • Date posted

    27 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties will include:

  • Answering the telephone and directing patients to the most appropriate service or healthcare professional as appropriate
  • Greeting patients on their arrival to appointments and helping with queries
  • Booking, changing and cancelling appointments
  • Filing
  • Taking accurate information and passing this to the relevent healthcare professional
  • Undertaking a variety of administration duties to assist in the smooth running of the practice
  • Projecting a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Facilitating effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Providing clerical assistance to practice staff as required, including word/data processing, filing, retrieving records, photocopying and scanning
  • Providing the administration required regarding the practice's paper patient medical records, GP2GP links, new patient registrations, deductions from the patient list and electronic transfer of records with liaison with PCSE and NHS England as required
  • Maintaining and monitoring the practice appointment system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate health care professional or management as appropriate
  • Taking messages and passing on information
  • Attending and participating in any practice meetings when required. These may be on days you do not normally work, however you are expected to attend and will be paid over time
  • Other duties as requested

The training you will be getting

  • Customer Service Practitioner Level 2 apprenticeship standard
  • Functional Skills in English and maths if required
  • End Point Assessment:
  • Presentation; Practical Observation; Professional Discussion.

What to expect at the end of your apprenticeship

  • Possibility of permanent employment once the apprenticeship is achieved.
  • Progression to a level 3 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent maths (Grade A*-C/9-4) Desired

Things to consider

Please consider how you will travel to the place of work, particularly if you rely on public transport. You MUST be prepared to commit to your work and training for the duration of the apprenticeship. If a suitable candidate is found prior to the advertised closing date it may close earlier so please apply early to avoid disappointment.

About the employer

Large friendly practice based in Sherbourne, Dorset. We are a hardworking team that pride ourselves on providing the best health care to our patients


The Grove Medical Centre






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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Philippa Bancroft

07917 923622

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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