IT Support Apprentice (The Royal Air Forces Association) THE ROYAL AIR FORCES ASSOCIATION - CORPORATE BODY

This apprenticeship role will be part of the IT service within the Association, supporting all our internal customers with their first line support IT helpdesk needs.

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Closing date: 29 Apr 2024

Apprenticeship summary

  • Annual wage


    £7.67 per hour, rising every 6 months by £0.50 in recognition of achieving.

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    06 May 2024

  • Date posted

    27 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Supporting the provision of 1st line technical support for all hardware and software incidents raised by Association users.
  • Monitoring user support tickets and ensuring service is delivered to the agreed service level agreements (SLA’s).
  • Installation of new hardware devices. (including Computer Workstations, laptops, tablet devices, telephone handsets, printers and other peripheral devices).
  • Developing troubleshooting expertise in order to resolve technical faults with end user hardware.
  • Following procedures surrounding the installation of software applications and deployment of application updates and patches. 
  • Supporting the management of user accounts, permissions and passwords.
  • Following procedures in relation to the installation and monitoring of Antivirus solutions.
  • Assisting troubleshooting and identifying network faults.
  • Monitoring and supporting of server applications.

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

This role links to our IT Support Engineer job role. Following successful completion on the apprenticeship programme, the apprentice will move to a Junior IT Support Engineer role for a further 18 months.  Provided performance and competencies are of the appropriate standard at the end of this period, the role will convert to the role of IT Support Engineer at the end of month 36.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Microsoft Office Suite, Willingness to develop, Passion for IT, Good customer service, Confident telephone manner, Written communication skills


GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

A strong desire to develop a career in Information Technology, with a passion and interest for the subject.

About the employer

The RAF Association is one of the oldest military charities. We offer support to an RAF community of one million people. Every year we help more than 85,000 people to overcome difficulties ranging from physical and mental wellbeing issues to financial struggles.




The Royal Air Forces Association

Atlas House

41 Wembley Road


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Nathaniel Hamilton


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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