Vehicle Parts Advisor Apprenticeship - Bristol Street Motors Chingford Bristol Street Motors

This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. Under the guidance of experienced professionals, the apprentice will develop the essential skills and knowledge required to excel in the role of a parts advisor.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 May 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, starting at 8.30am - 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual Dealers.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    27 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000240653

  • Positions

    1 available

What you will do in your working day

  • Learn to identify and locate automotive parts using electronic catalogs, manuals, and computer systems
  • Assist customers in-person, over the phone, and via email to fulfill their parts requirements and inquiries
  • Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
  • Receive, inspect, and organize incoming parts shipments, ensuring accuracy and quality control
  • Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
  • Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
  • Provide product recommendations, technical advice, and pricing information to customers as needed
  • Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
  • Uphold company policies and procedures regarding parts sales, returns, and exchanges
  • Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

The training you will be getting

  • All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry. 
  • Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules

Qualification: 

  • The Programme lasts for 12-14 months and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner

What to expect at the end of your apprenticeship

  • Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry
  • This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

As an approved Vauxhall dealership, we've got a complete variety of new Vauxhall models, including the Vauxhall Corsa, Vauxhall Astra, Vauxhall Mokka, Vauxhall Crossland, Vauxhall Grandland and Vauxhall Combo Life. Our stock of used Vauxhall models is of a top standard, and is regularly rotated. This means we offer cars to suit all lifestyles and tastes, with a range of body styles, times, colours and technical specifications on show. Whatever your budget, you'll be able to find the car for you, as we have payment plans tailored to suit everyone. Vauxhall Chingford is more than just a dealership, as we also house top class servicing facilities, and a mechanical team who display some of the most proficient Vauxhall workmanship around. We offer MOT, service plans, aftersales care and spare parts to both prospective and current Vauxhall owners. When you bring your Vauxhall to us, you can be sure it's being taken care of by the most capable hands.

Employer

Bristol Street Motors

Address

3 Shadbolt Avenue

London

E4 8PZ

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Training

Training provider

CALEX UK LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 May 2024