Parts Advisor Apprenticeship - Holden Volvo Bury St Edmunds MISTER VEE LIMITED

The role of a Vehicle Parts Advisor is to provide each and every one of our customers with consistently high levels of service within the Parts Department. This Apprenticeship Programme is an exciting opportunity to kick start your career with Volvo, one of the world’s leading automaker and mobility tech companies.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 May 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    A typical working week could be 40 hours Monday - Friday 8.30am - 5.30pm. However, each of our dealers will have different requirements.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    26 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000240398

  • Positions

    1 available

What you will do in your working day

Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories. 

Whilst the role may vary by employed based on the specific needs to the location, the duties of a Parts Advisor Apprentice will typically include:

  • Building relationships with internal and external customers
  • Taking orders from customers in person and over the phone
  • Maintaining stock room
  • Identifying parts
  • Processing payments for parts sold
  • Working with technicians to ensure they have the correct parts to complete their work

The training you will be getting

  • The Vehicle Parts Advisor role follows the Customer Service Practitioner Level 2 standard
  • The Programme typically lasts between 12 and 24 months depending on the career path chosen and you'll achieve a nationally recognised qualification
  • All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Daventry. 
  • Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
  • Your development is supported through your Volvo Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding Dealer Network to progress and move into new roles once you’re qualified

What to expect at the end of your apprenticeship

There are lots of opportunities within our expanding retailer network to progress and move into new roles once you’ve successfully completed the programme.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Holden Group is a family-owned group of Car Dealerships in Norwich & Kings Lynn, Norfolk and Bury St Edmunds, Suffolk. Holden Group has been looking after customers since 1928. We represent the Kia, Volvo, Honda, Renault, Dacia, and MG brands in Norwich, Bury St Edmunds and surrounding Norfolk and Suffolk areas. Holden offers new, nearly new and approved used cars and vans for sale to private and business clients. We offer servicing, repairs and maintenance for Norfolk & Suffolk motorists from its Norwich, Kings Lynn and Bury St Edmunds sites, all at affordable prices. We pride ourselves on having a trusted reputation for being knowledgeable and offering an honest and enjoyable experience.

Employer

MISTER VEE LIMITED

Address

Wentworth House

Mildenhall Road

Bury St. Edmunds

IP32 6EN

You must have JavaScript enabled to view a map of the location


Training

Training provider

CALEX UK LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 May 2024