Tech Support Engineer Apprentice CHUBB FIRE & SECURITY LIMITED

Our four-year Level 3 Tech Support Apprenticeship Programme is designed to build a rewarding career in a professional field that offers tremendous long-term opportunities. We will provide you with comprehensive, structured training and work experience that will teach you everything you need to know about being a competent Tech Support Engineer.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 May 2024

Apprenticeship summary

  • Annual wage


    Starting Salary in Year 1 is £14,514.93 with an increase in Year 2 to £17,827.37, in Year 3 to £20,702.75 and in Year 4 to

  • Working week

    Monday - Friday, 9.00am - 5.00pm with 30 minutes for lunch.

    Total hours per week: 37.5

  • Expected duration

    36 Months

  • Possible start date

    01 Sep 2024

  • Date posted

    26 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

As a Chubb Apprentice Engineering Technician you will: -

  • Get off to a great start on a rewarding career in a vibrant and exciting sector that is set to continue to grow and is continuously adopting new innovations as technologies evolve.
  • Attend training and gain experience on a wide variety of different methods equipment;
  • Attend College as determined by the Company, throughout the Apprenticeship (Block & Day release)
  • On Job Training (OJT) as determined by Chubb and his/her Line Manager in accordance with Company requirements
  • Compile a Portfolio of Evidence as a requirement of their progression to support both their academic study and future application for Eng Tech with the IET.
  • Complete marked assignments (TMA’s) to an acceptable standard as determined by our selected College/Chubb Systems Apprenticeship Manager
  • Get training on Installation and configuration of security applications on PC-based systems.
  • Learn how to set up, configure, and test security outstations and devices.
  • Perform software and system modifications as required.
  • Provide hands-on and remote support to project and system engineers.
  • Liaise effectively with suppliers and clients for seamless project execution.
  • Conduct on-site commissioning and support activities in alignment with project and service demands.

The training you will be getting

  • While on this apprenticeship, you will work towards a Level 3 Tech Support Engineering Technician  apprenticeship based in England
  • The training will consist of week-long modules covering theory and practical classroom training, manufacturer systems training, and real-world experience shadowing Chubb engineers in the field
  • Be prepared to attend local college on day-release or stay away as required on weekly block-release residential training, as delivered by our Apprenticeship training partners.

What to expect at the end of your apprenticeship

Complete the programme and you will join our Head Office team as a fully qualified Tech Support Engineer. Here your training will continue, with close support from our early careers team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working


GCSE or equivalent Any (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

• A reasonable level of physical fitness is required, this is an active role. • You will need to be able to work at heights from time to time (following suitable training). • You will need to have a full driver’s licence by the end of your 2nd year. • Some flexibility on start and finish times is needed, this isn’t your normal 9 to 5 role.

About the employer

Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees work from 250 branches in 20 countries to make the world a safer place. You will find our solutions covering over 1.3 million customer sites.




Shadsworth Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Engineering technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

We run a multi-stage assessment process designed to highlight your relevant skills, qualities and you don't need any prior experience.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 May 2024