You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the Senior Engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis.

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Closing date: 25 Apr 2024

Apprenticeship summary

  • Annual wage



  • Working week

    Monday to Friday. Shifts to be confirmed during interview.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    26 Apr 2024

  • Date posted

    26 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Dealing with incoming incidents in a professional, courteous manner over the phone and via e-mail
  • Take ownership of incidents and manage them in a logical and methodical manner
  • Taking responsibility for the end-to-end management of incidents in your queue
  • Proactively keeping the customer informed of progress
  • Accurately log incidents by categorising and prioritising them in line with service operations procedures
  • Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution
  • Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks

We are looking for someone who:

  • Has a natural aptitude for troubleshooting and problem-solving.
  • Embraces continual change and process improvement
  • Can express ideas and information clearly and concisely
  • Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
  • Demonstrates a passion for customers and delivering service excellence

Proactively keeps up to date with technologies supported by Enable, including:

  • Firewalls
  • Network routing and switching
  • Office 365
  • Enterprise Mobility & Security including Intune and Azure AD
  • Wireless Networking
  • Azure
  • Active Directory
  • Exchange and Exchange Online
  • Teams
  • SharePoint
  • Anti-Virus technologies including Bitdefender

If you think you have what it takes to become part of Team Enable then don't hesitate to apply!

The training you will be getting

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
  • Your training will include gaining Level 3 IT qualifications

What to expect at the end of your apprenticeship

  • Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Analytical skills, Team working, Initiative


GCSE or equivalent English (Grade 4/C - 9/A*) Essential
GCSE or equivalent Maths (Grade 4/C - 9/A*) Essential

Things to consider

At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: • Holiday: 22 days; holiday rising to 25 days with length of service. • Birthdays: A free day’s holiday on your birthday (or nearest Friday/Monday). • Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. • Training: A tailored training plan including official vendor certifications.

About the employer

At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals. Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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