IT Service Desk Apprentice KUIPER TECHNOLOGY LIMITED

As a 1st Line Engineer Apprentice at Kuiper Technology, you'll play a pivotal role in providing technical support to our external customers and internal staff. This role involves troubleshooting hardware and software issues via phone, email, and on-site visits.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 May 2024

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday to Friday, 9am to 5pm.

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    13 May 2024

  • Date posted

    25 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000240071

  • Positions

    2 available

What you will do in your working day

Responsibilities:

  • Provide 1st line technical support, addressing queries promptly via phone, email, or in-person 
  • Uphold high standards of customer service, adhering to service management principles
  • Ensure SLAs are met for responding to and resolving service tickets 
  • Take ownership of user problems, proactively seeking resolutions 
  • Maintain comprehensive documentation by logging all calls and incidents 
  • Collaborate with IT support team members to resolve complex issues 
  • Liaise with third-party suppliers and vendors to resolve escalated issues 
  • Handle alert tickets and escalate as necessary 

The training you will be getting

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

·       Learn on-premise and cloud-enabled technologies and services

·       Learn technical content that aligns to and is relevant to employers and the market

·       Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification

·       Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

What We Offer:
Joining Kuiper Technology means joining a vibrant and supportive team environment. Here's what we provide:

  • Competitive salary 
  • Perk package including: discounts at shops, cinemas, and local gyms 
  • Social events to foster team bonding 
  • Friendly, lively, and fast-paced working environment 
  • Additional training opportunities for dedicated employees 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental, Experience - Microsoft Office:, Word, Excel and Outlook

Qualifications

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Kuiper Technology is an expanding IT reseller based in Birmingham, committed to delivering exceptional service to our clients.

Employer

KUIPER TECHNOLOGY LIMITED

Address

Unit 4 Leaford Way

Leaford Road

Kitts Green

B33 9TX

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Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 May 2024