Customs Team Administrator Apprenticeship SCHENKER LIMITED

VQ Solutions, in collaboration with DB Schenker's Customs Department, is seeking an advanced level Business Admin Apprentice to join their team. This role presents an exciting opportunity for an ambitious individual to embark on a fulfilling career in business administration within the dynamic logistics industry.

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Closing date: 15 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 09:00 - 17:30

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    17 May 2024

  • Date posted

    03 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

As part of this role, you will complete a rotation around the Customs Team allowing you to gain exposure across the whole department through a variety of tasks. 

  • Handle the information flow process 
  • Ensure missing data is accounted for and flagged to ERCB team
  • Assist finance credit controllers to ensure the 'end to end' process of billing and revenue collection is complete 
  • Liaising with customers via telephone and email
  • Ensure an efficient process of securing payments 
  • Ensure clients and customers accounts are up to date and actioning anything that needs to happen 
  • Resolving any Customs Issues
  • Recording data from both internal and external stakeholders
  • Support the Customs Team wherever possible to allow them to
    concentrate on their core duties
  • Manage and evolve relationships with relevant internal and external customers
  • Ensure the provision of timely responses either written or verbally to all requests on any related issues to ensure the responsible team deliver a highly efficient quality service to all stakeholders

Due to the nature of the responsibilities within this team, a high level of accuracy and maturity is required at all times. You would need to be able to understand an instruction and be able to resolve it or delegate it correctly as well as be prepared to be adaptable to change.

The training you will be getting

  • You will work towards a Business Administrator
    Level 3 (A level) Standard qualification, delivered by VQ Solutions. You will have a dedicated VQ Mentor and will also be supported internally by your manager
  • During this apprenticeship, you will develop a portfolio, attend online workshop sessions and have regular reviews. All apprenticeship work will be completed during working hours

What to expect at the end of your apprenticeship

DB Schenker has great progression routes upon successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Logical, Team working, Initiative, Team work, Good time management


GCSE or equivalent Maths and English (Grade Minimum C/4) Essential

About the employer

At DB Schenker, we’re committed to providing innovative supply chain solutions that challenge the status quo. As a global industry leader with more than 140 years of logistics experience, we’re proud to support industry and trade in the global exchange of goods. We have 2100 location around the world and more than 76900 employees worldwide.




Schenker House Unit 3 Lhr Portal Scylla Road London Heathrow Airport



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Amanda Mackenzie

01423 740006

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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