Parks Childrens Family Hub – Customer Service/Office Apprenticeship Kingston upon Hull City Council

We are seeking to recruit an enthusiastic apprentice who is committed and feels passionate about children’s services. If that is you then this is your opportunity to become part of a professional, dedicated and committed team. You must be willing to listen and work with the community as well as being a good team player.

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Closing date: 21 Apr 2024

Apprenticeship summary

  • Annual wage


    Wages paid last working day of each month

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday between 8.30am - 5.00pm and Friday between 8.30am - 4.30pm.

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    01 May 2024

  • Date posted

    22 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The post is working on the reception so you will be answering the telephone and meeting and greeting - not just staff, but members of the public and other professionals too.

The post is varied and one week is certainly different from the next.

  • Organise room bookings 
  • Servicing meetings 
  • Make up baby packs 
  • Make up children’s centre packs 
  • General typing - posters / leaflets 
  • Keeping noticeboards up to date with the relevant information 
  • Money handling e.g. Money from fareshare / play sessions and assisting in reconciling cash tins 
  • Enter statistical information on the council’s database e.g. Liquidlogic 
  • Midwifery notification slips 
  • Checking on UPNs and adding to liquidlogic 
  • Making charts for family support workers to use with families 

The training you will be getting

  • Level 2 Customer Service Practitioner
  • Functional Skills in maths, English & IT (if required)
  • Regular training and development to meet the needs of the employer and the apprentice
  • Training and training location to be confirmed

What to expect at the end of your apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if a position is available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths & English (Grade A - C / 7 - 4 GCSE) Desired

Things to consider

Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply

About the employer

The Children’s Centre are here to support families and we offer the following services:- • Family Support • Stop Smoking Support • FareShare Collections • Us Mums Classes • YEI/BBO – Training & Employment Advice • Parenting Courses • Volunteering Opportunities • Baby Massage Classes • Breastfeeding Support • 2 Year Funding support • Ante-postnatal care via Midwifery Service • Training Courses • Play Sessions • Healthy Lifestyles Sessions.


Kingston upon Hull City Council


Parks Family Hub

Courtway Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Employer Engagement Team

01482 614157

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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