Ford Parts Advisor Apprenticeship - Fareham HENDY GROUP LIMITED

This is an exciting opportunity for a customer service apprentice to be working alongside fully qualified advisors within a renowned high-end dealership.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts TBC

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    22 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000239769

  • Positions

    1 available

What you will do in your working day

As this apprenticeship role offers a varied workload the Apprentice will develop skills in a number of areas.

Duties may include:

  • Communication
  • Dealing with customer queries
  • How to currently handle complaints
  • Procedures
  • Assisting customers

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

  • Apprenticeship standard L2(Customer Service Practitioner)
  • An industry recognised standard qualification
  • Functional skills if needed

What to expect at the end of your apprenticeship

  • There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless
  • By having a highly regarded set of skills, Apprentices can go on to develop their career within specific interests they may have, whether it be progressing through the dealership, working towards a job within motorsport or working on large military vehicles in the Armed Forces

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working

Qualifications

GCSE or equivalent Math's & English (Grade C or Level 4) Desired

About the employer

Welcome to Hendy. With a variety of manufacturers under the Hendy umbrella, we are proud to represent Abarth, Alpine, Cupra, Dacia, Fiat, Ford, Honda, Hyundai, Iveco, Jaguar, Kia, Land Rover, Lotus, Maserati, Mazda, MG, MOKE, Nissan, Renault, SEAT, Škoda and Vauxhall.Our geographic reach stretches across the South Coast, spreading from Devon, through Dorset, Wiltshire and Hampshire into West and East Sussex, Surrey and Kent - that means plenty of choice and various sites for you to visit, all offering new and used car and van sales, servicing, MOT testing, repairs, parts, Motability and Business. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859, If you haven't experienced this yet for yourself, visit one of the many state-of-the-art Hendy showroom facilities across the South Coast, speak to one of our many expert advisors and test drive a quality vehicle from one of the many manufacturers we represent.

Employer

HENDY GROUP LIMITED

Address

22 Brunel Way

Fareham

PO15 5SD

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.