IT Service Desk Apprentice ALEXANDER DENNIS LIMITED

We’re in the middle of the biggest new product development agenda in our history and you will play a pivotal role in the success of this. The IT Service Desk Analyst Apprentice will provide 1st line phone call support to all users within the AD Group, dealing with issues related to the hardware and software used within the company.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £15,000.00

    £15,000 - £17,000 per annum.

  • Working week

    All details will be confirmed upon interview.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    22 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000239747

  • Positions

    1 available

What you will do in your working day

Duties: 

  • Produce / log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution 
  • Assess the probability of 1st line resolution and escalation path as required 
  • Provide instruction / training to customers using phone, remote desk and email 
  • Monitor and manage own Service Desk queue 
  • To work safely at all times taking into account own and others safety  
  • Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department 

The training you will be getting

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Benefits: 

  • Generous salary package - we reward our people at the level they deserve 
  • A half day on a Friday. Yes, every Friday. Giving you more time at the weekend to do the things you love with the people you love 
  • A 37-hour working week, with flexible working options, giving you that much needed work / life balance 
  • Annual leave entitlement which increases with tenure 
  • Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life 
  • Cycle to work scheme, discounted gym membership, and regular meditation sessions as your health and wellbeing is important to us 
  • Pension scheme to help you save for the future 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental, Interest in PC + Software

Qualifications

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Come join Alexander Dennis!  Our mission is to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches. Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work.

Employer

ALEXANDER DENNIS LIMITED

Address

Plaxton Park

Cayton Low Road

Eastfield

YO11 3BY

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Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024