Receptionist and Schedule Coordinator Apprentice Langport Surgery

The apprentice will assist patients in accessing appropriate services or health professionals, delivering excellent customer service. They will provide friendly assistance to the practice team, patients and visitors in person, online and via telephone, and will maintain and implement clinical rotas and appointment configuration within EMIS Web.

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Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday, 8.00 - 13.00 & 14.00 - 17.00. Tuesday, 13.00 - 20.00 Wednesday, 8.30 - 13.00 & 14.00 - 17.00. Thursday, 8.30 - 13.00 & 14.00 - 17.00. Friday 8.00 - 13.00 & 14.00 - 16.00

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    21 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Process relevant incoming online consultation requests from patients. This includes verifying patients, assigning to the appropriate person or group, and filtering out admin requests.
  • Answer incoming phone calls promptly, within a maximum of 3 rings where possible, ensuring that all conversations and other non-urgent tasks are politely interrupted to pick up the call.
  • Transferring calls or dealing with the callers request appropriately.
  • Signpost patients to the correct service if appropriate.
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Process mail (both internal and external) and manage electronic document workflow.
  • Data entry of permanent and temporary registrations and relevant patient information as required.
  • Input data into the patient’s healthcare records as necessary.
  • Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
  • Manage all queries (including administrative queries) efficiently and professionally maintaining high standards of customer service.
  • Support all clinical staff with general tasks as requested.
  • Complete opening and closing procedures in accordance with the duty rota.
  • Maintain a clean, tidy, effective working area at all times.
  • Maintain Clinical Appointment Books and Schedules in coordination with the Patient Services Manager and Schedule Coordinator.
  • Liaising with doctors, practice nurses and other practitioners regarding their appointments organisation.
  • Preparation and maintenance of the OMNI rota; compiling and editing the Duty Doctors’ rota for the practice, allocating Doctors early and late surgeries.
  • Prepare monthly timetables for registrars to ensure they have adequate tutorial and joint surgery sessions.
  • Implement new Clinical Appointment Books as directed by the Partners and Patient Services Manager.
  • Coordinate the booking of Locum GPs and other Clinical Practitioners as required in line with budgetary restrictions determined by the Partners and Business Manager.
  • Monitor and maintain the required amount of online bookable appointments available on the system.
  • Monitoring and reporting on appointment availability and uptake. 

The training you will be getting

The apprenticeship training is delivered through a combination of workplace learning and regular college attendance. This training will teach you the knowledge, skills and behaviours set out in the Customer Service Practitioner Level 2 standard.

On completion the apprentice will receive Customer Service Practitioner Level 2 qualification. Functional Skills in Maths and English may also be required depending on current level.   

What to expect at the end of your apprenticeship

  • Receptionist and Schedule coordinator
  • Team Lead
  • Patient Services Management
  • Other Routes within the surgery (Clinical)

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4 - 9/A* - C) Essential
GCSE or equivalent Maths (Grade 4 - 9/A* - C) Essential

Things to consider

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

About the employer

Langport surgery is one of 5 NHS contracted General Practices within the CLICK Primary Care Network. We care for over 13’900 patients within a boundary extending from Kingsdon to Fivehead and Othery to Kingsbury Episcopi. As a Receptionist and Schedule Coordinator, you will join over 70 staff including GPs, Trainee GPs, Advanced Nurse Practitioners, Emergency Care Practitioners, Mental Health Practitioners, Physiotherapists and Musculoskeletal Practitioners, Pharmacists, Dispensers, Receptionists and Secretaries to name a few. Each day at Langport Surgery brings new challenges with the variety of healthcare services we provide and the ever-growing needs of our patient population. As a team we are focused on continual improvement and the effectiveness of the services we provide. We encourage development within our team through regular information events and training days at the practice.


Langport Surgery





TA10 9RH

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Wendy Jenkins

01935 845380

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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