Ford Parts Advisor Apprenticeship - Watford FORD RETAIL LIMITED

This is an exciting opportunity for a customer service apprentice to be working alongside fully qualified advisors within a renowned high-end dealership.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    21 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000239589

  • Positions

    1 available

What you will do in your working day

As this apprenticeship role offers a varied workload the Apprentice will develop skills in a number of areas.

Duties may include:

  • Communication
  • Dealing with customer queries
  • How to currently handle complaints
  • Procedures
  • Assisting customers

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

  • Apprenticeship standard Level 2 (Customer Service Practitioner)
  • An industry recognised standard qualification
  • Functional skills if needed

What to expect at the end of your apprenticeship

  • There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless
  • By having a highly regarded set of skills, Apprentices can go on to develop their career within specific interests they may have, whether it be progressing through the dealership, working towards a job within motorsport or working on large military vehicles in the Armed Forces

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working

Qualifications

GCSE or equivalent Math's & English (Grade C or Level 4) Desired

About the employer

Ford Retail is the largest Ford dealer group in the UK and 100% owned by Ford Motor Company. We supply over 85,000 new and used vehicles per year through our dealer network and offer competitive quotes for cars and commercial vehicles on contract hire, finance and outright purchase.

Employer

FORD RETAIL LIMITED

Address

200 Rickmansworth Road

Watford

WD18 7JS

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Jose Faria

jose.faria@skillnet.org.uk

01923 216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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