Customer Service Apprentice - Medical Practice Essington Medical Centre

An excellent opportunity to join a team that is responsible for undertaking a wide range of reception / administration duties and the provision of general support for the medical practice and acts as the central point of contact for patients, the distribution of information, messages and enquiries.

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Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage


    National minimum wage for Apprentices increases to £6.40ph from the 1st of April 2024

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday, 8.15am - 4.00pm, Tuesday, 8.15am - 4.00pm, Wednesday, 10.00am - 6.30pm Friday, 10.00am - 6.00pm

    Total hours per week: 30.0

  • Expected duration

    13 Months

  • Possible start date

    01 May 2024

  • Date posted

    21 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The following are the core responsibilities of the Apprentice.  There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
  • Signpost patients to the correct service
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Clinically code data on the clinical system (EMIS WEB)
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into patients’ healthcare records as necessary
  • Scan patient related documentation and attach scanned documents to patients’ healthcare records
  • Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Teaching and learning the skills, knowledge and behaviours within Customer Services
  • Functional Skills maths and English if required
  • Blended on/off the job training and location to be confirmed

What to expect at the end of your apprenticeship

  • A permanent role
  • The option to apply to other local advertised NHS roles

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience


GCSE or equivalent Maths and English (Grade 4) Desired

About the employer

We are a practice founded on family values where access to services has always been and will continue to be a top priority. To this end, our aim is to inspire hope and contribute to health and well-being by providing the best care, focusing on patient experience and clinical outcomes.


Essington Medical Centre





WV10 8PJ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Neil Shakespeare


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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