IT Apprentice (Level 3 Information Communications Technician) SPS Technologies Limited

This is a fantastic opportunity for a computer and technically literate individual who'll have the chance to get involved in providing 1st Line Help-desk Technical Support to external customers, assisting them with hardware and software problems. Apply today for a Summer 2024 start!

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £15,175.68

    Fantastic salaries offered. Salary dependent on age, between £15,175 - £22,605 in Year 1. After Year 1, all salaries will increase. 25 Days +8 Bank Holidays, Pension, Annual Pay Review, Quarterly Cash Bonus, Sport & Social Club, Discount Codes & more

  • Working week

    Monday – Thursday 8am – 4:30pm/Friday 7:30am – 1:30pm

    Total hours per week: 38

  • Expected duration

    24 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    21 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000239455

  • Positions

    1 available

What you will do in your working day

  • Aim to provide technical support; answering support queries either via phone, emails or on-site.
  • Learn how to maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Develop on how to take ownership of user problems and be proactive when dealing with user issues.
  • Learn how to respond to enquiries from clients and help them resolve any hardware or software problems.
  • Aim to maintain a log of any software or hardware problems detected.
  • Support other users in the use of computer equipment by providing necessary training and advice.
  • Learn how to allocate more complex service issues to the relevant IT Support members.

The training you will be getting

  • Information & Communications Technician - https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0

Apprentices attend Loughborough College 1 day per week for training and development of skills, knowledge & behaviours. Apprentices also receive 1:1 support from a trainer/assessor in the workplace. The qualification includes assignments, work-based company projects and self-study.

What to expect at the end of your apprenticeship

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience

Qualifications

GCSE or equivalent 5 subjects including Maths, English and Science (Grade C / 4 or equivalent) Essential

Things to consider

Additional training to take place at Loughborough College to develop knowledge, skills and behaviours in accordance to this Apprenticeship. Please ensure you are able to travel before applying. Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with the employer.

About the employer

SPS Technologies has been established since 1936, its product offering and investment strategy is focused on technically sophisticated components and materials that are necessary and vital to key end-user markets such as aerospace, transportation, power generation, racing, farm and construction equipment and general industrial. Quality control programs of all SPS businesses reflect the demanding requirements of SPS' aerospace heritage. All product lines benefit from the culture of quality that has a long history at SPS. Because of this culture and our strong product design capability, many of SPS' products are manufactured for safety-critical applications.

Employer

SPS Technologies Limited

Address

Troon industrial Area

191 Barkby Road

Leicester

LE4 9HX

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Training

Training provider

LOUGHBOROUGH COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Recruitment Team

Apprenticeships@loucoll.ac.uk

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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