L4 Applications Support Analyst apprentice - Reading - £21k FSP

This is an exciting opportunity to join our growing Managed Services team. You will work closely with our clients to deliver, support, and maintain high quality cloud-based solutions to help customers become more successful. This role is ideal for people passionate about creatively solving problems and delivering outstanding customer service.

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Closing date: 26 Apr 2024

Apprenticeship summary

  • Annual wage

    £21,000.00

  • Working week

    Monday - Friday, 9am - 5.30pm. 1 hour lunch break

    Total hours per week: 37.5

  • Expected duration

    24 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    21 Mar 2024

  • Apprenticeship level

    Higher
    Level 4 (Higher national Certificate)

  • Reference number

    VAC1000239396

  • Positions

    1 available

What you will do in your working day

  • Work as part of the wider FSP Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients.
  • Support and manage incidents and service requests.
  • Produce technical, and ‘end-user friendly’ knowledge guidance & documentation.
  • Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients.
  • Contribute to initiatives and share knowledge as part of the FSP technical community.
  • Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working with some other bespoke applications.

The training you will be getting

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Applications Support Lead standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0

You will:

  • Learn on the job alongside receiving external training and coaching.
  • Develop experience across multiple projects, clients, and sectors.
  • Broaden your understanding across key application support specialisms, such as:
    • Providing advice, training, and support on technology applications.
    • Rolling out upgrades and new technologies internally and with customers.
    • Providing Change Management support.
    • Implementing additions to support functions.
    • Assisting with planning of IT projects.

What to expect at the end of your apprenticeship

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified Applications Support Lead. It is incredibly important to us that everyone has a meaningful and successful career during their journey with FSP.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Passion for technology, Up to date with new technology, Willing to learn, Research skills, Commitment to quality of work, Commitment to mutual success, Proactive approach, Interpersonal skills

Qualifications

GCSE or equivalent English Language (Grade 4 (C)) Essential
GCSE or equivalent Maths (Grade 4 (C)) Essential
A Level or equivalent Business (Grade C) Desired
A Level or equivalent Computer Science/ICT (Grade C) Desired
BTEC or equivalent ICT or Business (Grade Merit) Desired

Things to consider

You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status, have the right to work in the UK.

About the employer

FSP Consulting Services (FSP) is a leading digital transformation and cyber security specialist, delivering consultancy services across strategy, change and solution delivery. Their portfolio of expertise includes delivery of modern workplace, cloud, data and Ai, and cyber security offerings, alongside trusted managed services delivery. Their work drives change for high-profile clients in both the public and private sectors and is founded on the commitment to deliver positive impact for both organisations and their people. FSP is proud to have been recognised by Best Companies™ as a 3-star ‘World Class’ workplace (the highest level of accreditation) three years in a row - 2024, 2023 and 2022.

Employer

FSP

Address

NOW BUILDING

HERE & NOW

THAMES VALLEY PARK

RG6 1WG

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Training

Training provider

TECHNICAL PROFESSIONALS LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Sam Richardson

s.richardson@learn-tech.com

Apprenticeship standard

Applications support lead

Level 4 (Higher national Certificate)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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