Apprentice Trade Counter Sales Person HOWDEN JOINERY LIMITED

Are you looking for a new challenge where you can earn while you learn? The role of a trade counter salesperson is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot. Full training given.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Jun 2024

Apprenticeship summary

  • Annual wage

    £15,000.00

    Paid holiday entitlement Generous Pension Scheme Team incentives and outings Staff discount on Howdens products

  • Working week

    8am - 5pm/7.30am - 4.30pm, days to be confirmed

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    04 Jun 2024

  • Date posted

    21 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000239370

  • Positions

    1 available

What you will do in your working day

The role of a trade counter sales person is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot.

These will be routine contacts and include dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media, and you may be the first point of contact at the depot trade counter.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  

Duties include:

  • Provide potential and existing customers with the highest level of customer service
  • Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements
  • Gain technical knowledge of the products and services offered 
  • Use bespoke systems and equipment 
  • Administrative tasks to support the warehouse
  • Build relationships and provide a high-quality service that encourages repeat business

The training you will be getting

Level 2 Trade Services Apprenticeship Standard:

  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship
  • How training will be delivered is to be confirmed

What to expect at the end of your apprenticeship

  • At Howdens, there are great opportunities to progress into one of many key depot roles including sales and management

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Good time keeping, Planning & attention to detail, Target driven

Qualifications

GCSE or equivalent Maths and English (Grade A*-C or 9/4) Desired

About the employer

At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

Employer

HOWDEN JOINERY LIMITED

Address

Hockley Trading Estate

Units 2&3 Eldon Way

Hockley

SS5 4AD

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Training

Training provider

INTEC BUSINESS COLLEGES LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Andrew Brinklow

01702201266

Apprenticeship standard

Trade supplier

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

Please apply through company website www.howdens.com

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Jun 2024