Service Engineer Apprentice LAKES BATHROOMS LTD

We are looking to offer the right candidate the opportunity to complete an apprenticeship as a Fitted Furniture Installer Level 2 in the bathroom industry. You will be part of a team working in Hertfordshire and surrounding areas, fitting showroom displays and servicing our products in end users homes.

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Closing date: 05 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, shifts to be confirmed.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    06 May 2024

  • Date posted

    20 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Installation and inspection of displays in retailer showrooms, building on customer relationships
  • Assess and repair damaged or faulty shower enclosures/screens in both customer homes and bathroom showrooms
  • Carry out saleable services to units/screens
  • Telephone responses to aid and advise customers over the telephone - troubleshooting
  • To be able to handle difficult conversations whilst remaining professional
  • Liaise with the customer service team – updates to visits
  • Maintaining recognised van stock
  • To represent the company in a professional and competent manner
  • Promote Lakes with every service visit

The training you will be getting

  • Full in house training provided towards the successful completion of the Level 2 Furniture Manufacturer standard under the Fitted Furniture Installer pathway.
  • Includes maths and English Functional Skills at Level 2 if applicable.
  • Delivery method of training to be confirmed.

What to expect at the end of your apprenticeship

  • Fully trained member of the Service Engineer team.

Requirements and prospects

Desired skills and personal qualities

Customer care skills


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

The role will involve some working outside of your designated area. On occasions the need to work outside of standard hours are required to build exhibition stands. This role will involve verbal communication with our customers and end users. You will have good attention to detail and be punctual and presentable at all times. Please be aware that the address on the vacancy is not the exact location however it will be within this geographical area.

About the employer

Lakes is an award-winning manufacturer of innovative showering spaces. Established in 1986, we’re an independent family business with a strong reputation for quality, first-class customer service, speed of delivery and innovative solutions. Lakes is a Carbon Neutral Plus organisation, and the first company in the sector to achieve the Carbon Footprint Standard in March 2019.




5 Brand Street



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Furniture manufacturer

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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