Technical Support Apprentice Yorkshire Payments

Velocity Academy have an exciting new opportunity for a Technical Support Apprentice with Yorkshire Payments, a Independent Merchant Services based in Brighouse. Duties include: configuration of hardware / software installation on site and providing 1st line technical support to customers, via phone, email, and ticket system.

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Closing date: 22 Aug 2024

Apprenticeship summary

  • Annual wage

    £12,480.00 to £22,308.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday, 9.00am - 5.00pm with additional on call WFH, covering evening and weekends.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    28 Jun 2024

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Demonstration of our services to potential customers in person and remotely
  • Building customised Epos systems in line with customer requirements
  • 1st line Technical support to customers, via phone, email, and ticket system
  • Troubleshooting Epos/ Technical issues
  • Diagnosing and resolving faults remotely
  • Providing timely and accurate customer feedback
  • Configuration of hardware / software
  • Installation on site
  • Management of own diary to build and install projects within SLA’s
  • Stock taking and reporting
  • Stock ordering and management

The training you will be getting

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 4 Applications Support Lead qualification, with training in how to:

  • Provide tactical advice, training and support on core technology applications (both hardware and software) to internal colleagues and external clients and customers to enhance and enable the delivery of application-based products and services
  • Delivers the roll-out of upgrades to existing technologies, implement new technologies for use by colleagues and provide change management support to them
  • Assist with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects
  • Implement and support the creation of remote working environments 

For a full list of programme modules visit:

What to expect at the end of your apprenticeship

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
  • Potential for full time employment on successsul completion of the apprenticeship
  • Transferable skills that are invaluable in the wider world of work

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

You will be working for one of Yorkshires best known Independent Merchant Services companies. This is a great opportunity to join our organisation in the role of Epos & Technical Support. As part of our Technical Team, you will need to be confident, friendly and have excellent communication skills both written and verbal. Have a customer focused approach, working well within the team as well as individually. You will be extremely pro-active, self-motivated and be able to provide excellent customer service. The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.


Yorkshire Payments





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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Tom Crossland


Apprenticeship standard

Applications support lead

Level 4 (Higher national Certificate)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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