IT Support Intern Apprentice (NetworkIQ) NETWORKIQ LIMITED

Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security. Design and implement hosted and cloud solutions for customers using technologies that meet their requirements.

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Closing date: 20 May 2024

Apprenticeship summary

  • Annual wage

    £19,500.00

    £10 per hour

  • Working week

    Monday - Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    27 May 2024

  • Date posted

    20 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000239132

  • Positions

    1 available

What you will do in your working day

  • IT support relating to issues with the internal systems and network infrastructure
  • Develop applications to support IT operations such as moves, adds and changes
  • Develop applications to enable intelligent alerting during failure scenarios
  • Develop applications to support business continuity scenarios
  • Develop applications to support cyber security operations
  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
  • Document maintenance for all computer systems and network infrastructure

The training you will be getting

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

  • CompTIA A+
  • CompTIA Cloud Essentials+
  • BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are: 

Support Technician:

  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades

Network Technician:

  • Installation and commission of networks
  • Maintenance or repair of network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician:

  • Installation and commission of telecoms networks
  • Maintenance or repair of telecoms network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

What to expect at the end of your apprenticeship

The role offers a permanent role upon completion of the apprenticeship depending on performance.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Telephony skills, Active listening skills, Ability to multitask, Self motivated, Fast-moving environment, Good time keeping, Positive attitude

Qualifications

GCSE or equivalent English (Grade (A*-C/9-4 or equivalent)) Essential
GCSE or equivalent maths (Grade (A*-C/9-4 or equivalent)) Essential

About the employer

We deliver world-class IT support and cyber security solutions and expertise, so size is not an obstacle to your growth, productivity and security. Our immersive approach means that we achieve an unparalleled understanding of your business processes and challenges so we can give you first-class, rapid and comprehensive IT services.

Employer

NETWORKIQ LIMITED

Address

Building 1

North London Business Park, Oakleigh Road South

London

N11 1GN

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Training

Training provider

FIREBRAND TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Alfie Cook

Alfie.Cook@estio.co.uk

0113 3500 333

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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