Customer Experience Specialist Apprentice - Service Advisor
Mercedes-Benz of Solihull (After Sales)
Unit 4 Focus Park, B90 4QU
Closes on Saturday 31 August
Posted on 20 March 2024
Contents
Summary
As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology.
- Annual wage
-
£13,312 a year
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Customer service specialist (level 3)
- Hours
-
Shifts to be confirmed.
40 hours a week
- Possible start date
-
Monday 2 September
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working towards a level 3 qualification as a Customer Experience Specialist Service Advisor Apprentice, you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.
Where you’ll work
Unit 4 Focus Park
B90 4QU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MERCEDES-BENZ CARS UK LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Please ensure that you have the ability to travel to the place of employment daily and consider this in relation to potential wages. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Salary will be at least apprentice national minimum wage.
About this company
Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.
After this apprenticeship
Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
- Customer Support Executive
- Front of House – Brand Representative
- Customer Service expert leading to after sales, service advisor or parts advisor
Ask a question
The contact for this apprenticeship is:
MERCEDES-BENZ CARS UK LIMITED
apprentice_recruitment@mercedes-benz.com
01908301496
The reference code for this apprenticeship is VAC1000239094.
Apply now
Closes on Saturday 31 August
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.