Business Apprentice (Administration support to the Inventory Management and Customer Service Team) BAYER PUBLIC LIMITED COMPANY

An exciting opportunity to work in two operational teams within Bayer, one of the world’s leading Life Science companies. The role will spend time in both Customer Service and Inventory Management to gain a broad understanding of how inventory arrives at our warehouse through to being supplied to our customers and all the activities that support.

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Closing date: 19 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9.00am - 5.00pm

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    16 Sep 2024

  • Date posted

    20 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Inventory Management & Customer Service departments - 

Customer Service (6 Months Placement)

This apprentice will process orders in a timely manner, and follow up and resolve potential order related issues, act as major point of contact for customer complaints and escalates any problems. As part of this and alongside others, they are responsible managing complaints, customer credit and debit memos and returns from the customers.

Key responsibilities include:

  • Processing orders accurately and in a timely manner
  • Appropriately communicate with internal and external customers and/or business on order status and inform if needed on any out of stock situations or cancellations
  • Create, review and approve credit and debit memo requests in line with authorisation limit
  • Daily monitoring of all order issues through to resolution using all available reports
  • Collaborate with relevant stakeholders as appropriate and communicate with customers to ensure customer satisfaction
  • Timely resolution of customer queries, claims, complaints and returns
  • Receive customer telephone calls and answer any queries or transfer to appropriate teams

Inventory Management (12 Month placement)

This apprentice will participate in all inventory management activities ensuring inventory availability so that customer orders can be delivered on time whilst maintaining compliance with best practice throughout. The apprentice will be in close contact with the warehouses resolving issues and responding to requests as required.

Key responsibilities include:

  • Responsible for resolving inventory quantity differences between systems in Bayer and at the respective warehouse, posting stock differences where required
  • Responsible for stock management activities including recording of inventory identified as unsaleable
  • Working closely with Order to Cash team, record, investigate and resolve delivery issues highlighted by the customer or the warehouse
  • Oversea receipt of stock into the respective warehouse, raising additional documentation as required
  • Responsible for managing the shared email inbox, allocating tasks to other team members to ensure that they are completed
  • Responsible for managing inventory stored in the office
  • Support Customs Compliance Officer with document checking and filing
  • Support stock check process

The training you will be getting

The apprentice will work towards the Business Administrator Level 3 Standard with functional skills Level 2 if required in maths and English.

Training is blended - 1 day a month group training sessions at WBTC Newbury, guided self study and 1-1 training and reviews.

What to expect at the end of your apprenticeship

Bayer Plc will provide you with a solid foundation at the beginning of your journey for a rewarding and lasting career. We believe that everyone working at Bayer has the potential to progress and you will be supported by our commitment to your ongoing training and further development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Multi Task, Work independently, Confidentiality, Time Management, Integrity, Excel


GCSE or equivalent English (Grade 4 or C) Essential
GCSE or equivalent maths (Grade 4 or C) Essential
A Level or equivalent Any (Grade Any) Desired

Things to consider

Bayer is keen to consider candidates who have achieved a Level 3 qualification or who are currently working towards a Level 3 qualification (A Level or BTEC), due to complete this Summer. Bayer offer hybrid working. The apprentice will be expected to work a mix of both working from the Bayer Reading office and from home. This will be set in line with their team and business requirements.

About the employer

Bayer is a Life Science company with a more than 150-year history and core competencies in the areas of healthcare and agriculture. With our innovative and sustainable products, we are contributing to finding solutions to some of the major challenges of our time. We bring together our people, partners and customers, placing innovation, sustainability and digital transformation at the heart of everything we do. Our products and solutions help us to deliver our vision of 'health for all, hunger for none'.




400 South Oak Way



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rachel Eaves

07922 426414

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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