Customer Experience Specialist Apprentice - Service Advisor Intercounty Truck and Van (Wellingborough)

As a Customer Experience Specialist Service Advisor Apprentice (Customer Service Specialist), you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    To be confirmed

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    19 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000238939

  • Positions

    1 available

What you will do in your working day

The role of a Customer Experience Specialist Service Advisor Apprentice expert:

·       Understanding your customers and the business

·       Developing knowledge of relevant regulations and legislation

·       Using appropriate resources and technology to meet the needs of customers

·       Keeping up to date with the most recent product information

·       Resolving challenges

·       Understanding the extended customer journey

·       Understanding how to apply different skills and behaviours in various different situations

·       Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture

·       Apply knowledge and skills to find solutions to complex challenges

·       Analyse service levels and develop options for improvement

The training you will be getting

Working towards a level 3 apprenticeship as a Customer Service Specialist Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. You will also work towards Functional Skills English and maths if required.

Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

What to expect at the end of your apprenticeship

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

·       Customer Support Executive 

·       Front of House – Brand Representative

·       Customer Service expert leading to after sales, service advisor or parts advisor


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

Please ensure that you have the ability to travel to the place of employment daily and consider this in relation to potential wages. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Salary will be at least apprentice national minimum wage.

About the employer

Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

Employer

Intercounty Truck and Van (Wellingborough)

Address

C/O Ballyvesey Holdings Limited Stewarts Rd Finedon

Road Industrial Estate

NN8 4TR

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Training

Training provider

MERCEDES-BENZ CARS UK LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

apprentice_recruitment@mercedes-benz.com

01908301496

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2024